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Food Panda — refund not received date 15 september

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

This is with reference to order no s4kz-lcj1 from foodpanda. The order was placed on 15th september which was cancelled by the restaurant. Almost 10 days have passed but not received my refund. Moreover chat support of foodpanda is just useless and they do not acknowledge the issue rather make false commitments. Everytime when i drop mail to them they just create one reference id but not action has been taken. Latest ticket id is 7971812.

Please see what can be done in this case.
Thanks
Mohit
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Food Panda customer support has been notified about the posted complaint.
Sep 26, 2018
Updated by mohithitsuccess Any update from foodpanda on this ?
 
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Comments

Today at 4:23pm i ordered dessert but till now neither i received the order neither i got my money back.i have ordered a cake and in the app it is just showing from 3 hrs the status is preparing.order code is -b4zv-0xfb.

Reply
My order is not delivered though it shows delivered and I have not received.. pls refund my amount.
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