Food Panda — reg amount refund and coupons

Address: Hyderabad, Andhra Pradesh, 500032

We have ordered a food based on the menu that got displayed in the app by entering the coupon code. The order has confirmed and later on it was changed to order delivered but order not picked up by me. It was happened second time to me. Interesting thing is they haven't refund my amount back. I don;t what's going on with their systems. If they haven't delivered order or any technical issues, it is their responsibility to refund the money back.

Order # : r9oy-v6k0