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Food Panda — regarding the refund for cancelled order

Address: Pune, Maharashtra, 411018
Website: Food

This is with reference to above subject I had ordered from food panda and I made the payment online and the payment was successful as my account was debited by 234.62 ₹. The transaction ID is SB498800.
The pin for order is 6654 from hotel Preksha on Nov 15 2018 at 8:52 pm and order code is s7ch-6p8a.
I mailed them the above problem but they have not replied me yet and the amount is not been refunded yet to my account.
Kindly help me out to get my Refund amount.
Thank you!
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I am hereby would like to inform that i am very frustrated and broken with the response given by your customer service
I was enquiring regarding my food order
This was the response
Plz return a call
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    Pisces Eservices Pvt. Ltd., Plot No. 82A, Sector 18, Gurgaon, Haryana, India - 122015
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