[Resolved]  Food Panda — stale food delivered order id u9ly-yooi, late delivery, blame on restaurant

Address: Bangalore, Karnataka, 560076

Website: www.foodpanda.in

On 23/02/2018, i ordered food from foodfanda at around 9.37pm, since my wife was not doing well and wanted me to be with her.

This is regarding, the promised time for delivery was 45 mins (Express delivery).

Till next 1 hour food was not delivered. I did follow up with food panda then the executives woke up, they had looted money from me, time to deliver some stale junk to me. They said xyz guy will come in next 15 mins.

The food was prepared within next 15 mins, but total time taken was 1hr 30 mins, double of the promised time.

I didn't say anything to delivery guy and he left, all the items were cold, i believe stale food was delivered, i had a bite of it and there is an after taste it seems.

I immediately followed up with foodpanda executives zia and anas, they said max. We can do is give you replacement since due to heavy rush this happened.

My concern is due to heavy rush the food preparation should be delayed, not delivery the restaurant is 2kms away from my home, any time to the day it takes max. 10 mins to my home, it was night 10.30 pm. How can the food be cold?

I had to throw the food in the garbage

My wife had it and he is not feeling well. I want to take a legal action over foodpanda and their executives and onesta hotel.