Food Panda — unable to contact

Food Panda — unable to contact

U umagopinath from Hyderabad, Telangana Oct 21, 2017

This is regarding the communication issue with food panda. I have ordered food from xxxx restaurant and unfortunately it was not confirmed, and i received the same thru a text msg after 30 mins, where as the delivery time is 45 mins, and till then i have received no info from food panda (I was thinking the rder was confirmed and food delivery is in process). The money was deducted form bank. Though, i didn't receive any text from food panda or xxxx restaurant regarding the cancellation. I tried in many ways to contact food panda, but i am unable to do so. The website shows "live chat" option, which is waste of time and never working. My sincere suggestion is, to maintain a proper communication, with in time. Post the contact number thru which customer can communicate with u easily. Dont bugggg us. Please. Was this information helpful? No (0) Yes (0)
Food Panda customer support has been notified about the posted complaint.
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Comments

Rahul Khanapurkar

from Pune, Maharashtra

Oct 23, 2017

Yesterday (16/10/2017) i was ordering on Foodpanda for Chinese rice from Moko's. After completing the order as well as payment i received a message from Foodpanda stating "your order is canceled" but still the bill amount was charged on my card.

After sending multiple mails to the customer care i have received no reply from them.

Sanjay Kanchan

from Nagar Karnul, Telangana

Nov 6, 2017

Paid full in advance for my order in hyderabad on 22nd . Order was cancelled at last moment. I was told by executive that I will get refund in 15 mins. Later was told 4 days . And now 10 days. Food Panda is making money on customer's cancelled orders by delaying refunds by giving illogical reason of process.