Food Panda — unfair cancellation of order

20/05/2018
Order no. : m1fv-tpkk

So what happened was we had this order on the wait for more than 1 hour. Looking forward to have a nice meal with my partner, we just got to know our order got cancelled. We even tried to contact support chat, however what makes us upset was the service support joined the chat and left the chat without replying. And we got the email on the refund for our meal. However, this feels so unfair to anyone, not only us, who had made the orders one hour prior, to just have the orders cancelled without prior notifications. I am upset with today's experience and i hope that food panda can improve in this matter by looking over the orders more carefully in future. Thank you.