Food Panda — very poor service

I ordered food with foodpanda the amount is been deducted meanwhile the order is also cancelled but am not going to get any refund. And the chat support assist mr sukhmander is not able to connect me to his senior, neither he can reorder, he is telling that he is helpless. Then why is he sitting there when he is helpless. And when i told to connect me to his senior he is telling me to wait for 2 hours. Do this is my humble request to take strict action against this.