Foodpanda — money deducted by foodpanda but food not delivered

Address: New Delhi, Delhi, 110058

Website: foodpanda.com

Yesterday i ordered food worth rs 290/ on foodpanda. Vide order no s4cj-j46s dated 12.9.2018 7pm. But till today i have not received my order. After 15 minutes placing the order i received a message on foodpanda that my oreder has been delievered but till today i have not received my order and any message regarding my refund or reply to my complaint which i placed on their site. I have heard from many people that foodpanda delivery executives are doing mischievous activities these days. They take the order from the restaurant but never deliver them to the required destination.. Restaurants have no control on them and foodpanda doesnot take its responsibility. It is not the question of small amount of rs 290 but the feeling of being cheated by these online companies. Sir my humble request is to take this matter seriously and take action action such online companies. I am an ordinary person who hesitate to use online so called facilities only because of such incidents.