Foodpanda — non refund of payment even after delivery got wrongly delivered.

Address: 411057

Website: www.foodpanda.in

This is regarding the order id w2ct-4tll from karol bagh pune hinjewadi phase 3
The order was about to be delivered in 60 mins yet after it we waited for 10 more minutes for our order delivery.
The restaurant or the food panda team did not call us that the order would get delayed by another few minutes.
According to the food panda team as it got discussed on the call the order was delivered at door step without even handling it to someone or without even someone opening the door.
We called the food panda team after around 1.5 hrs for the order issue. The order was prepaid. Till the time we had already left the place of the flat no. A1901 eon homes phase 3.
We explained the situation to food panda team and they agreed that it was the restaurant mistake but still denied to initiate a refund of the amount saying that you can put a bad review of the restaurant at food panda review section.
We are not paying to put a bad review under your website. They havent initiated the refund even after admitting the mistake and saying that you can put a bad review of the restaurant.