Foodpanda — order has been delayed and cancelled

Address: 600005

Website: Foodpanda

I have placed an order with food panda on 12-dec-2018 around 6pm ist. Order number - s6jv-tb0r. Food panda has updated the status by 6:42 pm ist as the order was picked up by the rider. I have tried to reach rider but his mobile was switched off. However, i haven't received my order till 7:40 pm ist. So i entered the chat room thrice to seek assistance and all they told me is to wait and wait again. So i have asked for a supervisor and i got a call from food panda twice from nishita and manav, who was trying to justify the rider has cancelled the order and asked me to replace the order and wait for food again. When i ask them for refund, they are not ready to refund the money with in 1-2 business days.. They ask me to wait for 10 business days to get my refund.

End of the day i have lost my money, with no food and left starving for almost 3.5 hours.