[Resolved] Foodpanda — Order not received and cheated

arpitjain2007

from Gurgaon, Haryana

Jun 10, 2017

Address: New Delhi, Delhi, 110019

I am highly disappointed with the services given by your team.

Ordered for the first time and services and response is very poor and unprofessional.

Firstly order is 1hour late and moreover your agent is suggesting me to eat un-hygenic food so that i will fall ill, on top of this he will process refund within 10days why??

Your agent called resturant for about 20time and still order not received, and at last he is asking me to refund the amount.

I will take this up to consumer forum, social media and food dept for this type of practices.

Regards
Arpit jain
[protected]

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Jul 13, 2017

Complaint marked as Resolved

Food Panda customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2017

Food Panda Customer Care's response Hi Arpit, We sincerely apologize for the inconvenience caused. We have already shared stern feedback with the restaurant so that we can avoid such issues in the future. Also, regarding your refund, it is the default banking procedure due to which it takes 7-10 working days to refund your money. We want to provide you refund in an expedited manner this is the reason we are working with payment gateway and we hope to improve this in the future. Thanks. Team foodpanda!!