Foodpanda — order not received bt app shows delivered. and the support team is checking for the same since 30 min.

Address: Pune, Maharashtra, 441028

Website: foodpanda app

I ordered around 1:47 and its 3:00 now.. I have been trying the restaurant from past 1 hr since the number provided in my account seems switched off.. I tried contacting support staff to help me out for the same but staff is just checking my order since half an hour and the responses are like 5-10min delayed.in addition to this, the support personal haven't checked anything till now, just asking me to bear with me.

I have already lost my patience and the pathetic support from the support personal hasade me loose my calm.

I am really disappointed by this service. I want some actions to be taken for the same.

1. Why does the app shows status as delivered even when my food was not delivered.
2. Why is the support personal took this long for the responses.

Support personal name was mansi
Order id: a2ss-p9at

Regards,
Bharat