Foodpanda — refund issue

Address: 560100

On 19 sept 2018 i placed an order (order code: s7yu-a6td) which got cancelled and even I received a mail saying refund has been initiated but the amount is not yet credited to my account. When I trying to call on below helpline number[protected] some one disconnecting the call again and again.I have already raised this with [protected]@foodpanda.in email id but no action is taken. This never happened before.This is really creating a bad impression on consumer. Please look into this.