Foodpanda — refund mail sent but not received

Address: 411048

Website: Foodpanda.in

I ordered from food panda with the bill of 230.62 which i paid through online payment rupees (order id w5zo-elm8).after waiting for one hour the food panda robot finally told me that my order is cancelled. After this they sent me a mail yesterday saying my money has been refunded but when i checked my account i saw that it was not refunded. I have tried to reach the support but i don't get any response.