Ford India Complaints & Reviews

I took a delivery of my new Figo yesterday will lots of running around and after a pathetic service by the HDFC.

Reg # - KA 01 MF 5864
Date of Booking – 13 MaR 2010
Date of Registration – 04-May-2010
Delivery Date – 16-May-2010

First of all, there seems to be significant chaos within the customer facing team. Every time I got a different answer, when I booked the car earlier I was told the deliver would be within 2 weeks. You can actually see when it was delivered.

Insurance, I was told that I would be provided with Bajaj road side assistance, but when wanted to opt out I was told that they have already submitted the papers and I have to pay the money now. However during the day of delivery they told be that that option is not available anymore and they will return the money, this was sounding little funny to me.

You have collected more money from me than the total on road price. And I was asked to contact HDFC back for this? Please help me understand why would the bank get involved in this transaction.

I was promised accessories (door mats, mud flops, fog lamps etc) – but I was surprised to see none of them were done during the delivery day. I was just told that it is out of stock. In spite of having my car for couple of weeks post the registration I have no clue why this was not done.

Number plates – no one has a clue of this. I was just told that I will get it later. I am supposed to the drive the car around without this for some time.

In spite of several promises I had to wait 3 hours just to collect the gate pass,. No one provided me any details on the basis operation. I had to insist and I was given a checklist.

Finally the most upsetting thing. The car was dirty !!!! – I can’t understand why would someone use a vinyl polish on a new car? The polish was not applied evenly? Finger prints all over.

I had purchased My Ford Fiesta 1.6 SXI here in India on 28/10/2008 (VIN: MAJBXXMRJB8L48863), RTO Reg. No. HR06S6287. My vehicle is still under 2 year warranty cover. I had purchased it from "KANAV MOTORS PVT.LTD" at KARNAL , INDIA . The left head light of my vehicle is defected since purchase and got accumulated with moisture and dust. I had made it several times during servicing of vehicle in the knowledge of servicing manager Shri Sumit Bhatia and to the warranty department but they keep linger on and are not taking any action to replace the defected headlight under warranty. My original warranty is going to be expired in this October’ 2010. I am writing this to you so for some positive solution. This is frustrated to customer who bought a ford product from his hard earned money. Till now, I am dealing with this small niggle in my car which shouldn’t be there in a C seg car. I am following this issue and will see how long Ford takes to rectify this issue being faced by me. The truth is that the dealer under you is not willing to work.

Regards

Navjot Singh
Mobile: [protected].

I had purchased Ford Figo from your dealer Harpreet Ford Pvt.Ltd. based out of Gurgaon. The details of the purchase are listed below:



Model: Ford Figo 1.2 Titanium Euro-4, Petrol

Ext. Color: P. Black

Engine No. AT05354

Temporary Registration no.: HR-99FR (TEMP) – 0112

Date of Purchase: 28th April, 2010

Invoice No. VSLAA00093GN



The problems faced at the time of delivery are mentioned below:



The car was delivered to me without the mud flaps. Till date the mud flaps are not fitted, and I have been made to understand that there is a shortage from the factory in Chennai hence the delay. I have made a number of follow ups with the representatives at the showroom but with no result. I would appreciate if you can throw some light on this issue, since as a customer one would expect the entire car to be loaded with all the committed accessories at the time of purchase. Would expect the mud flaps to be fitted at the earliest.


The car was not ready inspite of me telling them that I will be coming to take the delivery of the car at a specific time. I had to wait for almost 2 and half hours before I got the delivery.


A renowned company like Ford is giving a tough time to the customer base (I am sure there will be many like me who must be undergoing the same problem) which is resulting in bad and negative publicity which ultimately affects the company performance in terms of sales.



Would appreciate if this matter is dealt with at the earliest since it may sound “ small” but can always get amplified and lead to severe consequences for the company.



Expect a quick revert (mud flaps to be fitted in the car).



Thank You.



Shrivardhan Sarda

[protected]

Dear Sir/ Madam

My car was given for service as requested by Ford India to Chennai Ford for a repeat Problem. After the car was picked up , Mr.Rajesh who is suppose to be the Manager calls and says that the car was serviced in some other authorized service(MPL FORD) center of FORD who is their competition and hence the repeat service will also be charged.

Over and above the uses unethical words and shouted on me on top of his voice stating to go to consumer court to get the issue sorted out. He has withhold my car at his service station and instructed the security to not allow me inside the showroom.

Kindly request to get this issue sorted and get my car back safely.

Regards,

Gowrishankar

The copied contents from the email communication in the appended text is self explanatory. It indicates in a vivid manner how even the communication at president desk falls on the deaf ears as there has not been a single response after acknowledging and assigning the complaint No despite repeated reminders.

There has not been any response for a matter which is a small matter.Is it so that the option to share your grivience to the MD emailk id is nothing but an eye wash and all the communication remains in the cold storage without any action. Inaction will substantiate this inferance and must be shared with masses at large this inactin as an evidence.

--- On Mon, 26/4/10, Charanjit Sehgal <[protected]@yahoo.co.in> wrote:


From: Charanjit Sehgal <[protected]@yahoo.co.in>
Subject: Re: Reply from Ford India - 9389455
To: " From (.)President's desk" <[protected]@ford.com>
Cc: " Care (.)Customer" <[protected]@ford.com>
Date: Monday, 26 April, 2010, 10:35 AM


IT HAS BEEN NEARLY A WEEK AND THERE IS NO COMMUNICATION IN RESPECT OF YOUR FINDINGS IN THE MATTER. PLEASE ADVISE WHAT SHOULD BE PERCEIVED AND ACCORDINGLY WE HAVE TO PLKANB OUR ACTION PLAN. AN EARLIEST RESPONSE WILL BE GREATLY APPRECIATED OR ELSE IT WILL BE ASSUMED THAT YOU ARE NOT INTERESTED TO LOOK INTO THE MATTER AND WE ARE FREE TO INITIATE ACTION WITHIN LEGAL FRAMEWORK AND ALSO TO APPRISE MASSES AT LARGE OF OUR EXPERIENCE.
REGARDS,
C.K.SEHGAL

--- On Tue, 20/4/10, President's desk, From (.) <[protected]@ford.com> wrote:


From: President's desk, From (.) <[protected]@ford.com>
Subject: Reply from Ford India - 9389455
To: "Charanjit Sehgal" <[protected]@yahoo.co.in>
Cc: "Customer, Care (.)" <[protected]@ford.com>
Date: Tuesday, 20 April, 2010, 9:54 AM


Dear Dr.C.K.Sehgal,



Thank you for contacting Ford India . We are in receipt of your mail addressed to our Managing Director regarding your vehicle bearing the registration number MHo4DR4076. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.



We would revert back to you after we receive relevant information from our dealership. Your concern number is 9389455.



Assuring you of our best services and continuous support at all times.



Thanks & Regards,
Anitha
Customer Relations
Ford India Pvt Ltd




[protected][protected][protected][protected]
From: Charanjit Sehgal [mailto:[protected]@yahoo.co.in]
Sent: Monday, April 19, 2010 7:09 PM
To: President's desk, From (.)
Subject: Fw: Ford Fiesta MHo4-DR 4076


Appologies.forgot to attach the scanned copy of the letter acknowledged by Mr.Iyer GM, Bhawana Ford, Nerul, navi Mumbai. The same is attached herewith and the matter has been elaborated therein as well.

--- On Mon, 19/4/10, Charanjit Sehgal <[protected]@yahoo.co.in> wrote:


From: Charanjit Sehgal <[protected]@yahoo.co.in>
Subject:
To: [protected]@ford.com
Date: Monday, 19 April, 2010, 7:00 PM


Dear MD,
Today's experience has been very depressing. Due to convenient location I have been getting vehicle serviced from Bhawana Ford, Nerul,Navi Mumbai.

During last week I told my driver to use the duplicate key which does not have remote facility. To our utter amazement the lock was not opening at all. The same was experienced while trying with remote key without using remote facility. The matter was reported and was agreed that it was an inherint problem and the mechanic felt sorry that at the time of delivery this aspect went unnoticed. At that time I was in a hurry to go for a meeting and was requested to send the car at later date. This all happened on Friday April 16, 2010 at 5pm. Similarly driver had been complaining that after servicing clutch has not been operating properly. This was also communicated.

Today driver took the car to the workshop and was told that lock wiring was not proper.For correcting the inherint problem in the car due to carelessness of the company Rs 386 were charged as labour charges and cluth issue was not at all addressed. I have issued a letter whose scanned copy is attached.

I request you to please study and revert immediately if at all you have concern for your customers or else will be assumed that you are requesting me to take up the matter with masses at large through print and electronic media and also to initiate legal action under specific sectiond suitable for customer rights.

Also please note that Mr.Iyer GM of the premises refused to share the telephone No. of Ford H.O. Pl. note that car has an extended warranty.

Best Regards,
Dr.C.K.Sehgal
Mobile No.:[protected]

[protected][protected][protected][protected]
From: Kanse, Harikrishna
Sent: Tuesday, May 04, 2010 5:00 PM
To: Kanse, Harikrishna; 'President's desk, From (.)'; 'Parimala, Ramachandran (R.)'; 'Customer, Care (.)'; '[protected]@ford.com'; 'President's desk, From (.)'; '[protected]@ford.com'; 'President's desk, From (.)'; 'md.[protected]@dealerconnection.in'; 'md.[protected]@dealerconnection.in'
Cc: 'Customer, Care (.)'; '[protected]@taleraauto.com'
Subject: RE: Reply From Ford India - 9384540


Just Making Sure that All Team Members of Ford are In Loop. With Below Communication.

Thanks
Harikrishna Kanse



[protected][protected][protected][protected]
From: Kanse, Harikrishna
Sent: Tuesday, May 04, 2010 3:55 PM
To: 'President's desk, From (.)'
Cc: Customer, Care (.); [protected]@taleraauto.com
Subject: RE: Reply From Ford India - 9384540


Hi Ford Team

You have already messed up with m Birthday Celebration i.e. 8th April 2010 by not delivering the car. If you are not giving the delivery on 15th May 2010 which is Akshay Tritiya. It is not professionally and ethical correct. i.e. means you does not allow customer to celebrate there festivals and you are not bothered about your own commitments given to the customer.

I have completed the dealer search and car search as you people have kept me in hanging state. I have already told that I need to goto hospitals frequently and I have heart patient at my home despite of that you people are troubling me. But what you have to do with that. The person who has facing similar situation can only understand the how it is.

If the car is not deliverable on 15th May 2010. With Great Regret and Disappointment I have to forcefully cancel the booking. There is no option you have kept for me other than cancelling the booking. I have given enough time from my side now it is unbearable.

I had talked with couple of Dealers and they are Genuine and Ready to deliver the car on Akshay Tritiya 16th May 2010.

Maruti Swift - 10 days Delivery time - Cash Payment.
Hyundai I 20 - 7 Days Delivery Time - Cash Payment.

Even Maruti has Designed a new Wagon R 1.0 ( http://www.carwale.com/research/comparecars/compareSpecs.aspx?car1=1734&car2...⇄ ) car and they know that the car will be hit but for the Cash Payment they are ready to Deliver it early. As they know the importance of business and every unit sell adds a value to business. If we kept the customer waiting for longer time we may loose the customer. Loan approvals takes 10 to 15 days. By that time the car comes from manufacturing department and will be in shipping. So after approval only the order will be placed. Day one if it is cash payment this 10 to 15 days period goes of automatically and dealer also gets the satisfaction of delivering the car early to the customer.

I don't want to listen anything I Just want the Answer in single word Yes or No that's it.

Thanks
Hari



[protected][protected][protected][protected]
From: Ayyapan, Saravanan (S.) [mailto:[protected]@ford.com] On Behalf Of President's desk, From (.)
Sent: Friday, April 30, 2010 1:04 PM
To: Kanse, Harikrishna
Cc: Customer, Care (.); [protected]@taleraauto.com
Subject: Reply From Ford India - 9384540


Dear Mr.Hari,

This is subsequent to our earlier correspondence regarding your concern of new vehicle delivery,

As per our telecon we would revert to you on the tentative date of delivery as & when the car gets alloted to the dealership.Kindly bear with us

Thanks for your understanding

Regards,

K.A.Saravanan
FIL - Customer Relations


[protected][protected][protected][protected]
From: Kanse, Harikrishna [mailto:[protected]@bmc.com]
Sent: 30 April 2010 13:06
To: Ayyapan, Saravanan (S.); President's desk, From (.)
Cc: Customer, Care (.); [protected]@taleraauto.com
Subject: RE: Reply From Ford India - 9384540


Hi,

Can you comment on the Date?

Thanks
Hari



[protected][protected][protected][protected]
From: Ayyapan, Saravanan (S.) [mailto:[protected]@ford.com] On Behalf Of President's desk, From (.)
Sent: Friday, April 30, 2010 12:45 PM
To: Kanse, Harikrishna
Cc: Customer, Care (.); [protected]@taleraauto.com
Subject: Reply From Ford India - 9384540


Dear Mr.Hari,

This is subsequent to our earlier correspondence regarding your concern of new vehicle delivery,

Further to our telecon we had with your goodself we hope we have clarified on your case.We apologise on behalf of our dealership for communication lapses if any.We wish to inform you that our sales team along with our regional office has taken up this issue with our dealership on a serious note.

We promise that the wait would definitely be worth it, we will do our best to expedite the delivery process of the vehicle.

Assuring you of our best services and continuous support at all times.

Regards,

K.A.Saravanan
FIL - Customer Relations


[protected][protected][protected][protected]
From: Kanse, Harikrishna [mailto:[protected]@bmc.com]
Sent: 24 April 2010 12:25
To: President's desk, From (.)
Cc: Customer, Care (.)
Subject: RE: Reply from Ford India - 9384540



Sorry does not solve all the problems of the customer and ultimately customer is growing your business? It is not my demand it is the date commited by the sales person from Ford ( He could have said that time 1 month or 2 months waiting time we cannot deliver it on 8th). But after a month it is not accepted or on 8th there is some professionalism and ethics need to be followed.

What is the Action Plan you have setup for the Customers? So that How you can deliver it fast to customer?

Red Dashboard is not accepted by all customer and you can get the car in 15 Days?

If you want to sell with Red Dashboard Car Why don't the management reduce the price by 25k to 35k and sell it. As the delivery is fast for this as there is already a lot of stock which is Idle with each dealer in Pune with red Dashboard.

Thanks
Hari



[protected][protected][protected][protected]
From: Anitha, Jain (J.) [mailto:[protected]@ford.com] On Behalf Of President's desk, From (.)
Sent: Saturday, April 24, 2010 8:13 AM
To: Kanse, Harikrishna
Cc: Customer, Care (.)
Subject: Reply from Ford India - 9384540


Dear Mr.Hari,

Thank you for contacting Ford India. We are in receipt of your mail addressed to our Managing Director.

Firstly we thank and congratulate you for having chosen our product.We wish to inform you that there has been an overwhelming response to the new variant hence causing a huge demand which has resulted in the delay in the delivery status.We are on one hand very excited and happy with the situation,this is a situation that every car manufacturer would want to be in ,however on the other hand we sincerely regret that we are not able to immediately deliver the vehicles as per the customer demand.We promise that the wait would definitely be worth it, we will do our best to expedite the delivery process of the vehicle.

Sorry for the inconvenience caused to you.Assuring you of our best services and continuous support at all times.


Thanks & Regards,
Anitha
Customer Relations
Ford India Pvt Ltd




[protected][protected][protected][protected]
From: Kanse, Harikrishna [mailto:[protected]@bmc.com]
Sent: Thursday, April 22, 2010 6:45 PM
To: President's desk, From (.)
Subject: FW: Reply from Ford India - 9384540


Hello Sir,

- I have taken a Test Drive on 17th of March( PATROL / Diesel ) and told I will be booking PATROL Car ( Titanium - PATROL - Silver Color / Black Dashboard ) they ready to give immediately but I told 8th April I want as my Birthday is 8th April.

- Given the check of 25k on 19th March 2010

- Change the Version from PATROL to Diesel with remaining things same on 21st March 2010 and Mr. Venkatesh Sales person promised that they will deliver it on 8th April [ Proof is the Signed form from Me - Ask for the Copy of it ]

- Till date after a month I have not received a car as well as they are not ready to commit me any date. Neither they are ready to give the status to me [ What is Dispatch status? How Many Days it will take? How long I need to wait? ]. They are not ready to give any staus and they have kept me in hanging state. I have no option left but write to you.

- Now they have rub the dates in the booking form. [ If you want to cross check and do justice Ask them the Booking Form Scanned Copy the date is 7th April and they have cut that date on the form ]

- The Sales Person / Sales Managers / GMs gives the car deliveries to their friends and relatives early. But not to other customers and forcing the customer to change the requirements. This is my first car I have booked in life after doing 10 yrs of service and I have heart patient at my home. Now it's more than a month. I know the car has dispatched on 1st April and come to Pune, India but where it went god knows.

- I am attaching the below mail thread. As they are not responding. It is more than 24 Hrs Crossed but no response from them. This is how there working style. I kindly request you to please look into this matter and deliver me the car. Please investige the matter.

Hoping for a favourable reply from you Dear Sir.


Thanks
Hari



[protected][protected][protected][protected]
From: Kanse, Harikrishna
Sent: Wednesday, April 21, 2010 3:19 PM
To: 'Customer, Care (.)'; '[protected]@taleraauto.com'; '[protected]@taleraauto.com'
Subject: RE: Reply from Ford India - 9384540


Can somebody take a responsibility and Give me the date or I shift to some other Vendors / Dealers. Pay my Money back with Inerest and Pay for keeping me in hanging state and harresing and irritating me. If you are not able to deliver it.

Don't think that You are the only Car Seller in this World. There are other Good Vendors as well and Frustrate and Irritate Customer. There are Good Cars from ( Maruti / Tata / Hundai / Volks Wagen / Honda ).


Thanks
Harikrisha Kanse



[protected][protected][protected][protected]
From: Parimala, Ramachandran (R.) [mailto:[protected]@ford.com] On Behalf Of Customer, Care (.)
Sent: Saturday, April 17, 2010 1:11 PM
To: Kanse, Harikrishna
Subject: Reply from Ford India - 9384540


Dear Mr.Harikrishna Kanse,

Thank you for contacting Ford India.

We appreciate the time you have taken to write to us. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

We would revert back to you after we receive relevant information from our dealership. Your concern number is 9384540.

Assuring you of our best services and continuous support at all times.

Thanks and Regards
Parimala.R,
Customer Relations,
Ford India Limited.



[protected][protected][protected][protected]
From: Kanse, Harikrishna [mailto:[protected]@bmc.com]
Sent: 14 April 2010 16:03
To: Customer, Care (.); [protected]@taleraauto.com; [protected]@taleraauto.com
Subject: FW: Car Status ( Ford Figo / Titanium / Silver Color / Black Dashboard ) - Diesel


Not Able to Get the Delivery on Time Car ( Ford Figo / Titanium / Silver Color / Black Dashboard ) - Diesel. from Dealer - Talera Ford - India - Pune - Yerwada.

No Status of Car is Communicated Till Date How many days will require? What is the Dispatch Status? What is the Order Status?

Address of Dealer and Contact Details.
Show Room:
3 A, National Games Road,
Gunjan Cinema Complex
Yerwada, Pune-411006
Tel: 020-.66011515
New Car Enquiries: [protected] / [protected]
Email: [protected]@taleraauto.com
Sales Manager: [protected]@taleraauto.com
General Manager: [protected]@taleraauto.com

Thanks
Harikrishna Kanse
Sr. SQA Engineer
BMC Software
ICC Tech Park, Tower "A" Level 8
Senapati Bapat Road
Pune - 411 016
Phone : +[protected]
Fax :+[protected]
Website : www.bmc.com/india





[protected][protected][protected][protected]
From: Kanse, Harikrishna
Sent: Tuesday, April 13, 2010 3:18 PM
To: '[protected]@taleraauto.com'
Subject: Car Status ( Ford Figo / Titanium / Silver Color / Black Dashboard ) - Diesel


Hi Sales Team Of Talera Ford

Definition of Quality and Requirement. Fit For Use. Fit For Purpose


What is my Car Status?

Customer Requirement:
Ford Figo / Titanium / Silver Color / Black Dashboard ) - Diesel - with Full Payment

Being a reputed Company You should know certain things
- Never promise the customer which you cannot deliver
- Don't promise false things to the customer Just to get the Bookings and your commission
- Don't force the customer buy something wrong product because your product designed is failed. ( Red Dashboard - Not Accepted By Customer - It's Big Failure )
- Who has given you the rights to change the Specification of the Customer and what basis you are chaging the customer requirements. ( ex. Sea Gray with Red Dashboard / Chill Metalic with Red Dashboard / Silver with Red Dashboard ) - Just to hide your fault / the service you provide - Refer to Requirements Clearly
- Jast Paus padla tar Amhi kay karnar and Red Dashboard is flop design from ford? ( Statement from Mr. Hasabnis who is responsible person and Designated as Manager )
- After 22 days you are still not in position to tell How many days will require? What is the Dispatch Status? What is the Order Status? You don't have rights to serve to customer as you people are not eligible for the service itself.
- If it takes more than month at the time of booking itself tell the customer since demand is more Delivery will take time 45 to50 days? But not after booking and speding close to a month almost 4 weeks.
- Till date you people are not able to give me the date of my Delivery of Car it's really shame on your team not to deliver on time.
- What do you mean by we will let you know? We don't know the status? Why the you are doing the Job then Resign and Sit at Home if you don't know the status.
- Don't understand the customer requirement and selling the Defective product to Customer .

I also work for Quality of product and I know how much it is important. I can't tail the customer when the defect will be fixed I don't know, when it will be fixed I will deliver it to you? How much time it will take I don't know? I need to give staus of progress to the customer and expected delivery date?

Reticulous / Shameless Team and Service I have ever seen from any company and any product in my lifetime.

I strongly Criticize Mr. Hasabnis ( Manager ) and Sales Person Venkatesh for Giving me False promise and not Delivered me the Car Till Date.

This is kind of Service you people are Giving to the Corporate Client then I am thinking How much worst it will be for Other People?

Thanks
Harikrishna Kanse
Sr. SQA Engineer
BMC Software
ICC Tech Park, Tower "A" Level 8
Senapati Bapat Road
Pune - 411 016
Phone : +[protected]
Fax :+[protected]
Website : www.bmc.com/india

Total failure and miscommitment by the sales staff in victoria ford showroom kolkata.

I had booked my ford figo(titanium with black interiors) on 7th of april 2010 and had made a cash down of 4.21 lacs and was assured that it will hardly take 20 to 25 to get my car delivered.

But till date i am still waiting for that to happen and each day a new tentative date is being conveyed to me.

The same complaint is being registered i think from PAN india.My question is that if ford is not capable of delivering cars in the scheduled time...why are they taking orders.....is ford india going to compensate the daily interest which as a customer we are losing.

Can i have somebody responsible in the organisation to take up this matter seriously and get some resolution...such things are not expected from FORD atleast.

Yours Trully
Ajay Nair
[protected]
Email :- [protected]@yahoo.co.in

I HAVE A REGULAR PROBLEM ABT MY FIESTA(PETROL) AVERAGE BUT NO ONE HAD IMPROVED IT......SINCE,2006 WHN I PURCHASED THIS CAR I HVE A PROBLEM,IN EVERY SERVICE THIS ISSUE HAS BEEN NOTED BUT NO USE...FORD SERVICE IS SOO POOR..
MY CAR NO. IS UP78 BP 6500(FIESTA PETROL)IT'S GIVING APPROX 5KM/HR.(CHEAP)...
CAN U SOLVE MY PROBLEM???????
i ll be happy if ny1 can solve my problem

regards
jasmeet singh
[protected]

Sir,
I bought FORD FIESTA in JUNE 2007 with extended warranty upto JUNE 2010. In November 2009 my car went for service at NCR FORD, Faridabad alongwith faulty power window. As Power window motor was faulty and it was under warranty, dealer agreed to replace it.Next day when I went to pick up my car i was informed that power window was not in stock and i will have to wait for 3 days.I took my car immediately and was assured that i will be informed when motor will come in their stock.Later on when i contacted them regularly i was assured that it will be replaced in next service.When today i went to NCR FORD, Faridabad alongwith the letter issued by NCR which indicates that Power Window is to be replaced, I was surprised to see that Power Window motor is missing from my car.Also the person who commited has left the job.
Now this a clear case of cheating done by FORD Dealer and I would request you to kindly get my Power Window replaced by FORD.

An early action will be highly appreciated.
Regards,
Sumit Gupta-[protected]/[protected]

I booked my Ford Figo Petrol 1.2 ZXi model –Chill color
from
Shreeji Autoworld Pvt. Ltd. , ( Shreeji Ford)
Mohan Mill Compound,
Thane Ghodbunder Road,
Thane (west)- Maharashtra-400607
On 28/03/2010 with a Booking Amount through HDFC Bank Cheque.
I was promised by the Dealer ( Shreeji Ford) that the car will be delivered within 15 days, so I disbursed my Car Loan Amount to the Dealer in the First week of April.
But it is almost a month, the dealer is not providing me the exact date when the vehicle will be delivered.
They had changed the delivery dates many times & still they were unable to provide me the exact delivery date.
They blame Ford for the delayed delivery , this gives a bad reputation for FORD.
I like to bring this issue, to the notice of the concerned higher authorities in FORD for their Dealers Bad Commitments and inability.
If this type of False commitments and Customer dissatisfaction prevails, it will definitely spoil FORD’s reputation in the market.
On seeing lot of negative feedbacks about FORD’s service & Dealership, It makes me feel that I had taken a wrong decision to purchase a Ford Vehicle.
I am in the verge of cancelling my booking & plan to take legal action against Ford, INDIA for its inefficiency.

I enrolled for English speaking courses from Oxford software institute
3, Vaishali Enclave Main Road, Pitampura
Delhi-110034
.I have paid Rs 500 and Rs 2000 remain to be paid.
when i go there for trail class before paying full payment , They did not give permission to enter call room. They also misbehaved me. when i demand my money back , they refuse this amount. I l also called to pusa road head office at[protected]. But they told me to solve this issue from same center. I am totally disappointed.

I want my money back for English Speaking courses which have not even started.

Thanks
Sanjay Goyal
Mo: [protected]

Dear Sir,

Last year when I purchased the FORD FIESTA (white) from MPL FORD Showroom Nandanam. The incident happened like this..... Mr VINOD a sales man came to my office saying that he got news that I was looking out to buy a car. He showed me the model and saw my SANTRO in front of my office. He said I will sell it for you dont worry and get you the Rs.10,000 exchange offer too. I asked are you sure you will get it. He said it is childs play for him.

I went ahead, sold the SANTRO car through VINOD and I kept asking him for the sale completion papers. He said dont worry it is coming and it is coming.

In the meantime I purchased the FORD Fiesta.

Later VINOD and all the people in MPL FORD company Nandanam told me that the sales of SANTRO was done after a month and the papers did not come in for a period of 5 months. So they said they cannot pay me Rs,10,000 because the 1 month time was over. All this was an obvious setup.

We told them we will go to complaint. They told us do what you want we are also equally strong.

After fighting a losing battle I gave up. This complaint is registered on this website to warn future customers about the way the exchange offer goes. First get the money and then go with the purchase. If you purchase first you may have a similar experience.

Here I wish to share my experience with Shreeji Ford Thane

I had booked ford figo EXI (moondust silver) at Shreeji ford dealership, Thane(W) Maharashtra, on 24th of Mar 2010, paying the booking amount of INR 25 000. I was told on the same day that the car has a waiting period of 15-20 days and I’ll be notified of the car details like chassis and engine number by 10th Apr 2010. Nobody informed me on the day. As I decided to pay total 130 000 as down payment, I went to showroom on 13th Apr 2010 to make remaining payment of INR 105,[protected] + 105 000 = 130000) which I did on the same day and to check the status of my car. But i didn't get satisfactory answers and dealer promised me that he would provide me the status by 15 Apr. Meanwhile I personally processed the remaining loan amount and insurance from outside as the representative of the same bank at dealer's place was not able to provide me better deal on loan.
So I again visited the showroom on 15th Apr and was shocked to find non availability of the status. Dealer told me that my car is not yet sent from Chennai. WOW, this was first slap on my face. Noticing my disappointment, dealer offered me an option to go for Diamond white EXI variant which was landed in their custody on the same day or I have to wait. This is my first car in lifetime and I needed it by 2nd of May for my plans. Feeling almost cheated, I kept my sentiments for color aside and decided to opt for white.
The sales manager assured me that I’ll be provided the status of this diamond white by 20 Apr 2010. Having experience so far, As expected, no body cared to inform me about the satus of my car. So I was constantly kept following up with them from 20th Apr to 21st Apr on phone, nobody was ready to answer/return my calls. Neither the sales executive nor the sales manager. By 23rd of Apr, the remaining amount was disbursed to the dealer and when I again checked with them personally, I encountered the shocking answer that the diamond car which they allotted me has been damaged while landing and I have to wait till next lot come from Chennai. Well well well, this was a tight slap than the earler one.

A real hard time for me and the bad experience at Shreeji Ford Dealership. I didn't expect such a service from a dealer of Ford motors. I have no option and have to wait till infinite time. Now I have lost my excitement as well as interest in my first car in life. Will never forget this cheat.

Bottomline is .. the car is great but my request to all prospective cutomers in Thane vicinity to please rethink if you are booking the car at Shreeji Dealership.

I have purchased a Ford Fiesta and have been giving it for service regularly to the authorised service centre. However, there has been abnormal service charges being levied and everytime they ask to change certain parts.

This is the worst vehical I have come across and the people at the service centres have no clue as to why the problem occurs and we do not even know if it is an inherent defect of the car.

They just need to make money by fooling customers to purchase the car. There is no proper hierarchy or even a greivance forum to register an official complaint. I strongly recommend a person to even buy a bullock cart but never a FORD FIESTA!!!

To: Officer In-charge
From: Pravaker Basnett [protected]@yahoo.com
Sub: Letter of Complaint
Date: Wednesday 21, 2010

Dear Sir,

I am owner of a Ford fusion with detail as follows.

Regn No: SK 02 A 2281
Ch No: MRJP5MP1953
Eng No: 5MP1953

This vehicle was purchased from Mr.Agarwal in whose name the vehicle is still registered.

Apparently, a Ford owner in Sikkim, it seems, has no alternative but to remain at the mercy of “Gateway Ford, Siliguri, since this is the closest authorized service provider. The crux of the matter is that I like to have my vehicle checked and serviced regularly and in process I have tolerated unnecessary delay in mechanical undertakings in spite of being the only vehicle in the workshop. Further, on this day of electronic advancement one gets a shock to receive Manual Invoice instead of Cash Memo from Dealer of World Class Vehicle Manufacturers. Please find attached the copies of the In-voice for reference. To top it all, I can’t buy Clutch Disc for simple reason of not being available ex-stock. When requested over phone to avail one for replacement at the dealer workshop, they had the audacity to ask for money deposit prior to their placing order for it.

Such being the state of affair I am endeavoring to lodge complaint to you for redress failing which may portend bleak future of reputed Ford vehicles in Sikkim.

With Regards

Pravaker Basnett

As the assurance of the sales person to deliver on 12th Monday April 2010 the FORD FIGO LXI Petrol, of KERALA CARS PVT LTD,SH mount , Kottayam. I made the full payment Rs.349492/- on 7th April 2010 as cheque and it was credited from my account on 10th April 2010. till now there is no respond from the dealers side.I have to pay 12% interest to the bank for the paid money, the dealers are not ready to pay that also Please stop this type of cheating. Its realy a shame for a trusted comany like Ford. Please take immediate action.

Dear Sir,

I am KC Prabhuraj, booked Ford-FIGO EXI C-Red on 17.03.2010. While booking sales executive of SARVESH FORD, #296-3/2, INDHIRA NAGAR, VELLORE-9, Tamil Nadu, promised me to deliver the car within 10-15 days. Based on their promise, i have applied for car loan and took the Cheque No.112072 (City Union Bank) for an amount of Rs.400,000/- (Four Lakhs) on 22.03.2010 from the bank. As on date no positive has come, inspite of several contacts and talking to the executives of Sarvesh Ford, Vellore, they are unable to deliver the car within the commited date and they do not want to comit the date also. Due to attributed delay of the Ford, i have to pay Bank interest un-necessarily. I request you to kindly intervine the matter and desolve, in early delivery.


KC Prabhuraj
A-470, Zone-II
BHEL Township
Ranipet, Vellore Dist
Pin : 632406
[protected]

[protected] Forwarded message[protected]
From: virpal singh rathore <[protected]@gmail.com>
Date: Sat, Apr 17, 2010 at 9:20 AM
Subject: Re: Reply from Ford India - 9369150
To: "President's desk, From (.)" <[protected]@ford.com>
Cc: "Customer, Care (.)" <[protected]@ford.com>



Dear All,

I got a call 3 days back from the dealership, they assured me of a solution after going through the service record (Which they did not checked at that time).

I am still waiting for a reply from your/dealership side.

I think, if not resolution to the problem, a customer at least deserve a revert.

Regards
Virpal Singh Rathore


On Thu, Apr 15, 2010 at 9:14 AM, virpal singh rathore <[protected]@gmail.com> wrote:

Team,

Waiting for your revert.

Regards
Virpal


On Tue, Apr 13, 2010 at 1:44 PM, President's desk, From (.) <[protected]@ford.com> wrote:

Dear Mr.Virpal Singh Rathore,



Thank you for contacting Ford India. We are in receipt of your mail addressed to our Managing Director regarding your vehicle bearing the registration number RJ14CF1044. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.



We would revert back to you after we receive relevant information from our dealership. Your concern number is 9369150.



Assuring you of our best services and continuous support at all times.



Thanks & Regards,
Anitha
Customer Relations
Ford India Pvt Ltd




[protected][protected][protected][protected]
From: virpal singh rathore [mailto:[protected]@gmail.com]
Sent: Monday, April 12, 2010 11:18 PM
To: Customer, Care (.)
Cc: President's desk, From (.)
Subject: Problem With AC in Ford Fiesta


Hi,

I bought a fiesta diesel 2 years back (The car has completed exactly 2 years today). Since then it was a complete peace of mind as I never spent anything over and above the regular service including oil change etc as required, this is what I was expecting while buying a Ford Car (At least no expenditure for 4-5 years). There were people who used to tell me that I have made a wrong decision buying a diesel car and that too ford. But I always offended them saying 'I have not spent a single penny except the regular service'. As far as service is concerned I can say you guys have come up the curve in terms of service and I have experienced this change in last two years.

Yesterday I had a very bitter experience with my car, which actually spoiled the image of superior quality service, parts and workmanship in Ford, in my mind.

My AC was not doing proper cooling since last 10-15 days so I visited your Harpreet Ford Workshop at Kirti Nagar, Delhi. I met Mr. Ashish (I suppose service advisor) and I have been told that there is some problem with the cooling coil and it needs to be replaced and it will cost some Rs.8000/-. I said OK, but I wanted to know that how come it has gone bad in just 2 years so asked him, does it anywhere related to my driving style or my handling, to which he replied 'NO, it has nothing to do with your car handling but every part in the car has a particular life and life of cooling coil is over'. With this reply I was completely shocked, how come an important part in one of the best car manufacturer's car has life of only two years. I was ready to accept that answer for other parts ( tyres etc.) but could not accept this for cooling coil. When I asked him further, he bluntly told me that I can meet the Service manager for further queries.

So, i met the service manager, Mr. Singh.He was quite cooperative and took an electrician along, before heading towards the car. The electrician also confirmed that this could be a gas leakage of cooling coil problem.

I just want to say that,when both these problems has nothing to do with my driving style or car handling then you people should take the responsibility of repairing the same. Just for your information, I did not took the extended warranty keeping in mind that - With Ford there could not be any problem in first 3-4 years so there is no point taking this package.

I work for an MNC bank as a manager and using this car for my daily office going and some outing once in a month. Maintaining this car very well. You can check the service records ( Car Number is RJ14CF1044) for the same.

You as a manufacturer should take the responsibility of a faulty spare in your car for at least 4-5 years if not for the whole life.

I as a customer purchase this new car in cash when same used car was available at almost half of the price which i paid. This is only because I dont wanted to be running around workshops atleast for 5 years after purchasing.

I hope you would understand the reason for my disappointment and would revert promptly on this.






--
Thanks & Regards
Virpal Singh Rathore

I had booked my Ford Figo Zxi Petrol-Black Dashboard on 22nd March and i was promised by the dealer that my car would be delivered in a week plus/minus 2 days. It is 17th April today, and ihave still not received my car. On my continuous inquiries , the dealer has kept on giving me alternate dates. Today he finally told mr that it would not be available for him to provide me the carwith the black dashboard and that iwill have to take the one with the coral dashboard. He is blaming the the Ford management sayi that there is nothing he can do and that the company is sending cars ontheir will and not the one that the dealer is requesting. I have finally decided to cancel my order and in the future will ask all in my capacity to not deal with ford.

To
Whomsoever it may Concern

I have booked a Ford FIGO ZXI- at the Auto Expo held in Mumbai, on the 07 of march. Attached is the Receipt of the booking done

I was mentioned allotment of the car will done within 2weeks, but it have been over a month now.

The reply I get is > there is still no production of ZXI

As a customer need to know the exact status & the correct date of allotment of my car

Await reply
Thanks,
Sinar