Ford India Complaints & Reviews

I had book Ford Figo on 11/03/2010 from Sequel Ford NAGPUR by giving booking amount 50000. At the time of booking dealer promice to give delivery within 10 days but after one month also dealer unable to give delivery and asking 20 days further.

I booked Ford Figo Titanium Deisel (Silver Color / Black Dashboard) on 21st March 2010 and I clearly told I want Delivery on 8th April 2010 as it is my Birthday. They told they will be able to deliver and taken the booking amount of 25k. Till date I have not received the car and if ask for what is the status they are unanserable? How many days you will give the Delivery? They are unable to answer? It is really a reticulus service from Talera Ford Yerwada Pune. When the Customer requirement is specific i.e Ford Figo Titanium Deisel (Silver Color / Black Dashboard). They are asking me to go for Sea Gray with Red Dash Board/ Silver with Red Dashboard / Chill Metalic with Red Dashboard which is not good from Customer Point of View. When requirement is clear they are not able to deliver?
Good in Giving False Promises to Customers.
Manager itself has accepted that Red Dashboard is flop design and people are not ready to accept the same.

April 12, 2010

Sir,

I have purchased Ford Fiesta ZXi Petrol Version during September 2009 at MPL Ford Chennai. After a week of purchase i noticed that the plastic parts used on the outer side of the vehicle are neither bad with lot of scratches not it was looking a little faded. When i took it to service centre in velachery, they said they will look in to it during 1st service stage. During service they had managed to polish the plastic parts (mirror holders, door glass strips and bottom plastic parts) and within 2 days the parts started looking faddy. Now it has become very worse were the parts gets faded very fast and when i left it for 2nd service they said they will look in to it. Now when i take the vehicle they say that i should send mail to Ford and get approval and then only they can change it (provided if ford permits). I spoke to ford customer care but no reply from them. Moreover during both service i found out lot of small and deep scratches on the body. I use the car only on weekends and i had run only 2,400 kms. During 2nd service they forced me to pay for oil and oil filter changes (they said that its ford warranty policy). Kindly forward this mail to service head and do the needful.

Saravanan T
[protected]
[protected]@yahoo.com

Dear Sir,
We are having ford fiesta and Ford Endeavour. Our nearest dealer is Rajkot eagle ford.During selling of car they manage very well and they are expert but during the time of service of cars they never have any spare parts with them.Infact they are bound to keep stock of each and every spare parts specially the common parts to be there but they don't bother for same. They are behaving like commission agent and they order as and when require. for minimum alteration they keep cars for 3-4 days.Noone is responding promptly.

Car starts but seems diesel is not flowing smothly. Try to do the pumping manualy by compressing the Rubber (Like Bus horn provide near the engine) . For 3 - 5 Minutes and then start, it will start.

When we stop after reaching the destination, if return back to car within say 5 minuts it will start.

If we delay more than 2 - 3 hours it will start but cuts off.

When we repeat the above exercise, it will start.

What is the likely problem & how we should get it rectified ?

Indicate time required and cost if any.

Till date, we had absolute no problem of any type.

Awaiting your reply !

Angadi.

sir
with referance to book my fordfigo titanium model at your delear since more than 1 month i didn't understood how long time i should wait for my car ? and why should i wait as i had allready paid rs. 50000/- as a booking amount pl. confirm me date of delivery of may car ford figo silver colour. awaiting for your positive reply.

rajesh kulkarni
mobil no. [protected]

Please go through the conversation between us and ford india...............





Dear Customer care,


What is the fun behind writing that our vehicle is ready for delivery at your dealership.....

We are visiting your dealership from last 10 days and every time they say that vehicle is getting ready.....

Last time I visited on 3:00pm dated 05.04.2010 at your dealership BHAGAT FORD for the delivery of the car but of no use.
Firstly they even taken the payment from us by draft number 802159 amount 201825/= but when they found that there is problem with the vehicle they takan back the receipt very smartly from us and cancelled the receiptand told us to come next at 11am to pick the vehicle.

But again the same problem is their, we are sitting since 11am and they are just reparing the vehicle.

Then we called at your customer care number [protected] and had a word with Mrs. Parimala but she told that our complaint number 9269950 is closed because vehicle is ready for delivery but when we insisted her, she given us a new complaint number 9347759....


Please advice, should we deserve complaint numbers only after waiting for two months.

And the guy who is sitting as a service incharge Mr. NEERAJ GARG is not giving us proper time and telling us that we have to wait for 10 minutes after every ten minutes...

If you are not able to resolve the complaint then please let us know within next three hours so that we can take appropriate action against the bad services we are getting..............


Your services are really flying like your promises...................


Regards,

RAM BHAJ MITTAL
[protected]


-----Original Message-----
From: Srivastava, Awanish (A.) [mailto:[protected]@ford.com] On Behalf Of Customer, Care (.)
Sent: Thursday, March 18, 2010 3:39 PM
To: harkawal.[protected]@gmail.com
Cc: [protected]@bhagatvolvocars.in; Manager DCRC
Subject: Reply from Ford India - 9269950

Dear Mr.Ram Bhaj Mittal,

This is subsequent to the telecon had with your goodself ,regarding your vehicle bearing registration no CH04L5474.

Further to the telecon had with your goodself ,we understand that our dealership had contacted you and informed you about readiness of your car.We understand from our discussion that you will be visiting our dealership on 20/3/10 or 22/3/10 to take the delivery of the car .We have instructed our dealership to provide necessary assistance to you in this regard .

Please feel free to contact Mr.Neeraj on [protected] of dealership.

Regards,

Awanish
FIL-Customer Relations

-----Original Message-----
From: http://www.instantmakaan.com [mailto:harkawal.[protected]@gmail.com]
Sent: Friday, March 12, 2010 1:32 PM
To: Customer, Care (.)
Subject: Re: Reply from Ford India - 9269950

Sir,

They haven't changed the broken alloy till date, then how come this is possible that the vehicle is ready for delivery or joint test drive


please explain...


regards,
ram bhaj mittal




On 3/12/10, Customer, Care (.) <[protected]@ford.com> wrote:
> Dear Mr.Ram Bhaj Mittal,
>
> This is subsequent to the telecon had with your goodself ,regarding
your
> vehicle bearing registration no CH04L5474.
>
> We understand from our dealership the vehicle is ready for delivery
> ,please take delivery of the vehicle.and drive it with confidence. We
> have instructed our dealership to have joint test drive with you
prior
> to delivery to enhance your confidence on our product, Request your
> understanding & co-operation in this.
>
>
>
> Assuring you of our best services and continuous support at all times.
>
>
>
> Please feel free to contact Mr.Neeraj of dealership on [protected]
for
> any further clarifications.
>
>
>
> Regards,
>
> Awanish
> FIL-Customer Relations
>
>
> ________________________________
>
> From: http://www.instantmakaan.com [mailto:harkawal.[protected]@gmail.com]
> Sent: 09 March 2010 21:24
> To: Customer, Care (.)
> Cc: [protected]@gmail.com
> Subject: FORD Service is very poor
>
>
> Sir,
>
> Sorry to say but we are not satisfied with the services of your dealer
> "bhagat ford" at chandigarh....
> Its really shameless
> My vehicle met with an accident in December and i parked my vehicle at
> bhagat ford for repair as the chassis was fully damaged.
> They told us that the chassis will be replaced under cashless
insurance
> within 20 working days but till date my vehicle is not repaired. They
> even not pick the phone now.. details are below :
>
>
> Name : RAM BHAJ MITTAL
> Number : CH04 L 5474
> Dealer : BHAGAT FORD
> Vehicle : Endevaour
> Job : ACCIDENTAL
> Parked date :[protected]
> Commitment date :[protected]
>
>
> Please resolve ASAP.
>
> regards,
> ram bhaj mittal
> [protected]
> [protected]
>
> NOTE : We are already using one more endeavour at our home.

I had purchased Ford Ikon 1.4 IKool (Engine No. 9C14699 ) on 02/01/10 from your esteemed dealer - Swarn Cars Pvt Ltd – 109/362, G.T. Road, Jarib Chowki, Kanpur, U.P.

My registration no. is UP78-BY-4039.

Its been just three months and my life has become hell. I am facing trouble every now and then.

Issues at the time of Repairs – 18/01/10:

Earlier my car had met with an accident and the repairs were done in Harpreet Motors Pvt Ltd. – 8/1-A, Site-IV, Sahibabad, Ind. Area, Ghaziabad. I had already faced a lot of issue in getting the repairs done in time. It took more than 15 days for them to deliver my car. The worst part was I had to wait for three hours to take the delivery of my car as 64 VB compliance was not done. Imagine, I was there to take delivery of my car after fifteen days, all the repairs were done, Bill was ready but 64 VB compliance was not done with the insurance company. This shows the professionalism of your Harpreet Motors Pvt Ltd.
Then I had clearly mentioned things to be repaired but which were not done –

1. Back seat hook was not fixed.

2. Light focus was not adjusted.

Issue after first service – 23/02/10:

After almost 24 days of the above repair, my car’s service was due. Hence on 23/02/10, I had sent my car for first free service. This was the time when the bigger trouble began. I got my car back the same day from Harpreet Motors Pvt Ltd. but to my surprise I found that my car’s A.C. was not working. I called the service manager – Mr Pankaj Bahl (who, in my opinion, has no manners of speaking to customers) who requested me to send the car to showroom again for check up next day. Since I was leaving for Jim Corbett on 24/02/10, I requested Mr Bahl to get the repairs done the same day as without a.c. it would be quite pain to travel. I was advised that the car’s A.C. pipe is cracked which will not be available before three to four days. There was also argument about the reason of this cracked pipe. Mr Bahl suggested that the pipe got cracked at the time of accident. I argued that how can the a.c. work for 24 days if it got damaged in accident. As there was no trouble with the a.c. after I got the delivery on 29/01/10 till 23/02/10 when the first service was done at their showroom. I was sure that some mistake/error has been done by the service men while doing the regular service.

Mr Bahl gave a temporary solution by filling the gas again suggesting that the a.c. will work with this gas for three to four days and by that time the pipe will be available to which I agreed. Forget about three to four days, all the gas leaked in just three hours and stopped working the same day. I had no choice but to leave for Jim Corbett without A.C. I was really annoyed as the weather was too hot. I had to first go to Kanpur and then had to proceed to Jim Corbett with my friends. I travelled more than 1200 kms without A.C. When I came back, the new pipe was fixed which lasted for four days.

First pipe was changed on 06/03/10

The pipe was changed and it lasted for fifteen days.

Second pipe was changed on 22/03/10

The pipe was changed and it lasted for just seven days. The a.c. stopped working on 29/03/10 while I was on my way to Kanpur. I took my car to Swarn Motors Pvt Ltd and was informed that the pipe will be available only after three days. I was really annoyed. I left the car there and told them I will be going back to Noida on 03/04/10. They arranged the pipe within three days. I also got my second service done as the car had travelled more thanm 10000 kms.

Third pipe was changed on 03/04/10

The pipe was changed and it lasted for just two days. The a.c. stopped working on 30/03/10.
Now, I am fed up with changing pipes and wasting my time. I have already gone through a lot of mental, and physical stress because of my car. Infact, I don’t like sitting in my car anymore. I never imagined that I was paying so much money for all this trouble. Please, either give me a permanent solution or help me in getting rid of this car. Earlier, I was driving a Hyundai car. In two years, I had not faced a single issue. With Ford, my car has visited workshop seven times.

Regards,
Sajid - [protected].

Hi,

My name is HarshDeep Arora resident of H.No 821 (FF), Sector 4, Panchkula 134112, HARYAN. I bought brand new Ford Figo 1.2 P BSIV Titanium (Chill Metallic) Chasis No. MAJ1XXMRJ1AY79447, Engine No. AY79447 vide Invoice No - VSLA900423LS dt. 27/3/2010, Allotment No. ALTA900411AL, Orer No. GEEA900423TH from Saluja Motoers Pvt. Ltd., 53, Industrial Area, Phase I, Chandigarh last week which has barely done 900 kms and now i realize the big mistake i committed by selecting Ford. Right from day one the car has been pulling towards left and the excuse i get from dealer is that of migration that i made from a non power steering car to a power steering one. I wonder who and what kind of pre-delivery checks have been performed over the car.

And something that is really a big concern is the sound coming from inside the gear box (identified by the ford dealer) when shifting from IInd to IIIrd gear. The dealer says there
is something wrong insdie the gear box, which will be replaced. However; the point of concern here is the car has barely completed its one week of operation and the gear box
needs to be replaced.

To me as a customer this is completly unacceptable, as i paid money for a brand new product for its smooth operations and not for the new product to be repaired in the workshop. I will not want it to be repaired and will want the car to be replaced with a new one or else a complete refund of my money along with the compensation for mental harassment. And if need be i will take the help of court of law (read consumer forum) and print media (all prominent news papers, automotive journal and online blogs). After spending so much money why on earth i should get a repaired product which indicates bad workmanship and product being not being upto the tall claims made by the company.

I am completely unsatisfied by just a weeks experience of being a ford owner. Rather i feel like i have been cheated and i bought concerns and worries by paying money instead of a new car. A brand new car is suppose to work and not to be ripped apart at the dealer's service facility after just a week of operation.

I am a service person and employeed with a company, who can't spare time every now and then as asked for Ford dealer to get car repaired. I have to attend to my office duties as well.

Please look into the matter at the earliest.

Waiting for your prompt reply to decide further course of action.

Regards,

Harshdeep Arora
H.No 821 (FF), Sector 4, Panchkula 134112, HARYANA
Ph -+91-[protected]

Dear Sir,

We have purchased the Ford Endevour - 4 x 4 AT on 29.3.2010 and the diesel is leaking from the vehicle, the tyre allignment also seems defective. But the showroom says it is not their responsibility to look into the matter and referred us to the workshop who gave us an appointment on 3.3.2010. Meanwhile the fuel is continuing to leak from below. We assume there is some manufacturing defect therefore we had requested the showroom that the vehicle should be changed telephonically and through email.
The details of the vehicle is given below:

1. Owner - Enemble Career Solutions Pvt. Ltd.

2. Registration No.: HR 99 EVT 0109 (Temp.)

3. Date of Purchase: 29th March, 2010

From company like Ford we do not expect such an apathetic attitude just after 3 days of the purchase of the vehicle.

Therefore we would request you to look into the matter immediately .
Expecting an early reply.

Thanking you

Ensemble Career Solutions Pvt. Ltd.

I had given my Ford Ikon for Servicing at the NCR Ford Service Center in South Delhi. The car was brought in for regular servicing and I had requested for the following add-ons:

1. Dry Cleaning of the Interiors
2. Tail light replacement
3. Tyre Rotation (which is part of the regular servicing package, but I mentioned it specifically)

When I received the car back, the interiors of the car were utterly filthy and absolutely unusable. There was food on the seats, indicating that someone had eaten while sitting in that car; there was dirt on the floor, which was previously not there; and there were leaves all over the insides of the car and even in the boot.

The tyres were not rotated AT ALL, and in fact, my spare wheel was replaced by someone else's damaged wheel. This aspect, of replacement of the spare tyre, was noticed when I recently opened up the boot to get air filled into the tyre.

The service center also went on to add an added expense - of changing the radiator fan, which they claimed was running at a single speed (because the fan has two speed settings). The fan, in fact, was in perfect shape and did not require changing. In any case, whenever the service center changes a part, they are supposed to give us the old part as that belongs to us. However, there was no old part and they claimed that they had thrown it away, by mistake. Also, if there is any modification, fixing or repair that has to be carried out, the service center is required to inform me of the damage, as without my approval, they cannot carry out any such repairs that are chargeable.

They didn't care to do as much.

This was my worst experience with a service center ever and for 6 years, I have taken the car to another center of Ford, without any trouble. It was because the old center shut down that I had to get my car into the new place. I don't know if there is anything that writing on this forum will do but if there is, I hope that something happens about it.

Asit Ganguli

Squadron Leader S K Pandey
Base NET & IT Officer
AIR FORCE STATION BARRACKPORE
TELE[protected]
Extn. 6208 (O) 6228 (R)
(MOB.) [protected]






To:-
The Chairman & Managing Director
Victoria Ford
Kolkata (WB)


Sub: Complaint against Victoria Ford for causing damage to my personal vehicle bearing registration number AS01Y9535.

Dear Sir,

1. This is to intimate you that I, Squadron Leader S K Pandey, a commission officer of Indian Air Force posted at Air Force Station Barrackpore, received an SMS from TM-VICTORIA
on my mobile no.[protected] on 22Mar10 at 1833hrs stating the following "Navaratri is here! Victoria Ford offers 10% off on labour and free pick up and drop, top wash till 31st of March, so avail the opportunity, Plz contact 23457758/60, [protected], [protected],[protected]”.

2. I decided to avail this facility and therefore contacted Victoria Ford through aforesaid contact nos. I finally could speak to your Manager Ms Ranjana (mobile no.[protected]) on 24Mar10 at about 1645hrs and registered my car AS01Y 9535 for free pick up and drop from my residence. I also intimated the following problems in the vehicle which required inspection and replacement of parts as per requirement. Ms Ranjana booked my car complaint over phone and conveyed that a driver will be coming to my residence on 25 Mar10 to pick up the vehicle for servicing and repair of the undermentioned snags.

(a) Abnormal sound from the fan belt area under the bonnet.
(b) Hydraulic oil leak from the power steering system.
(c) Suspected leak of Engine oil.

3. On 25 Mar10 at 0930hrs (appx) the driver contacted me on my mobile and introduced himself as Mr. Abbas Ali, a Victoria Ford employee and asked for my residential address from where my vehicle was suppose to be picked up. The driver reported to the Main Guard Room of Air Force Station Barrackpore, at 1130hrs on same day. I was informed by security staff on duty at main guard room that Mr Abbas Ali of Victoria Ford has come to meet me. I informed the security staff that I am coming to main Guard Room in my vehicle to meet Mr. Abbas Ali. Following which I drove down to the Main Guard room and met Mr .Abbas Ali .He was wearing his identity card around his neck and a Ford collar batch hooked on to his shirt’s collar. I decided to accompany him to the workshop of Victoria Ford. During our casual discussions he informed me that he was not at all satisfied working with Victoria Ford as they paid him just Rs 4000/-only and tasked him for more that 12hrs daily. He even requested me to arrange a better job for himself.

4. After travelling for a distance of approximately 5 to 6 kilometres, near Barrackpore Chiriamore there was some unusual jerking in the vehicle and the vehicle was not picking up speed, however the vehicle moved slowly up to Talpukur and came to a standstill. The driver stopped the vehicle on the road side, opened the bonnet and touched various electrical fittings probably to check for any lose connections. After this he tried to start the vehicle but same problem persisted. Some help from nearby motor garage mechanics also did not yielded any result.

5. The driver Mr. Abbas Ali then contacted their workshop and asked for the recovery team to recover the vehicle from Talpukur to Victoria Ford. Meanwhile, I also spoke to Ms Ranjana and requested her to do the needful. She assured me of all assistance and also advised me to discuss the issue with Mr Sunil Chamal, DGM of you company. I then called up DGM Mr Sunil Chamal, and requested him to do the needful at the earliest. He assured me with the following words “Pandeyji don’t worry, the vehicle is now under our control and it is our morale responsibility that we take all necessary steps to recover the vehicle and further rectify all the snags registered by your complaint at the earliest and now you can comfortably carry on with your other commitments.”

6. Having such assurance from none other than the DGM of your company, I went back home peacefully. At about 1645hrs the driver called me up from a mobile no. and confirmed me that two technicians from their workshop have reached the breakdown site and have started the rectification task. I asked him that from whose mobile he was calling. He replied back saying that it was one of the mechanics mobile no. I told him that I am also coming to the site to see the rectification task. At about 1710hrs I reached the site and saw Victoria Ford Mechanics working on my vehicle. I identified them with their identity card. I enquired from them about the problems that have occurred in the vehicle .One of the mechanic, Mr Sushanto Das told me that malfunctioning of the fuel pump was suspected by them and they were in the process of replacing it with a new one. I was present on site until the rectification work got completed and the vehicle declared serviceable. The vehicle was thereafter driven down by the driver with mechanics siting inside the car to your workshop. I came back home at about 1800hrs.

7. When I did not receive any information from your workshop about my vehicle’s arrival until 1945hrs, I decided to call them up. I enquired with DGM Mr. Sunil whereabouts of my vehicle and he replied that he will check-up with the workshop staff and get back to me. When I did not receive any further information until 2000hrs, I called up the mobile no. of the mechanic, the driver answered the mobile and informed me that my car caught fire due to some short circuit and a fire brigade was being called for extinguishing the fire. I was totally shocked by the news whereas my wife got unconscious. I have always cared for my vehicle in the same way as I do for my child and such an incidence happening to my car actually broke me from inside. I did not know what to do now. At about 2030hrs the driver again called me up and informed me that the police have ceased the vehicle and I have to come to the Karaya police station, Beck Bagan to resolve the issue.

8. At about 2045hrs I hired a Taxi from Barrackpore Chiriamore and started for Karaya police station. In between I received a call from DGM Mr. Sunil and he informed me that, he along with his team members are waiting at the Karaya police station for me. At about 2200hrs I reached the Karaya police station and saw my car which was fully burned. I broke into tears and could not control myself. DGM Mr. Sunil, who was already available at the police station, saw me and came up to me and introduced himself me. After this he also introduced his administrative head, sales head and technical head those were present at the site to me. I met all these people for the first time. He told me not to report the matter with police and Victoria Ford will compensate me for the damages. I asked him that how Victoria Ford is going to compensate me for the damages, for which he had no answer. I went up to meet the officer-in-charge of the police station Mr.Aloke Kumar Ghosh. Mr. Ghosh gave a patience listening to my pain and agony and told me to come next day at about 1400hrs.I came down and told DGM Mr. Sunil that the Officer-in-charge of karaya police station has called me tomorrow and I request you and your concerned staff to come tomorrow at the same time.

9. On 26 mar 10 at 1230hrs (appx.) I hired a vehicle again from Barrackpore and reached Karaya police station at about 1415hrs. After looking all around I came to know that nobody from Victoria Ford has turned up today. Hence I discussed all my problems and agony with SI Mr. Prabal Roy.

10. Sir, I want to bring to your kind notice that I am very fond of my vehicle and love to maintain it always like a new vehicle, it is as close to my heart as my child is and I have tried my level best to keep the vehicle self driven only. I deeply trusted your company and that is the only reason why I had handed over the vehicle to your driver and mechanic. I suspect that the fuel pump which was replaced by your mechanic at breakdown site was not properly replaced or there must be some thing wrong with the associated electrical connections, which most probably could have been the cause of short circuit leading to fire. The driver of the vehicle was also mentioning about some short circuit when I enquired about the cause of the accident from him.

11. Sir, I only request you to kindly intervene into the matter and help me in getting my vehicle back in same condition as I had offered to your company staff on 25Mar10. I want my car to be repaired to original shape or else be replaced by a similar one. I also want you to take definite actions against your concerned staff for total negligence on their part of duty and inefficient handling of on site snag rectification on such a costly car. This incident could have easily led to the damage or loss of public property and precious lives because the fire took place in a crowded public place. I request you to initiate stern action against that the negligent staff of your company. I also want to intimate you that very shortly I will be posted out from Air Force Station Barrackpore to Air Force Station Bhatinda; hence an early solution to my grievances is prayed in your good office.




Yours’ faithfully,



(SK PANDEY)
SQUADRON LEADER
BASE NET & IT OFFICER
AIR FORCE STATION BARRACKPORE



Mailing Address:-

SQN LDR S K PANDEY
BASE NET & IT OFFICER
AIR FORCE STATION BARRACKPORE
PO- BENGAL ENAMEL
DIST- 24 PARGANAS (WB)
PIN: 743122
E-MAIL: [protected]@GMAIL.COM

Copy to: Ford India ltd
New Delhi

Dear Sir,
I am using Ford Fiesta Car TN20AU9048 since three years and I had lodged complent o[censored]neven wear of two tyres of my car at 35,000/- KM( precise it is about 34000KM) I have been doing my services at Ford only all these day and I had done couple of alignments even then the tyres have spoiled and I replace one tyre as it can be used any more, As per the dealers where I have enquired tyre life will be more than[protected]KM. can you check for na d arrange for free replacement please.

Dear Sir,


I am owner of Ford Fiesta 1.4 EXI(d) with Identification no. 7L48935, AND CAR registration no. CH-O4-A-8161 which I bought on 5th Sept,2007 from Bhagat Ford, Chandigarh.

I laid my trust on Ford brand, decided to buy the peace of mind and feel the difference of comfort and driving experience.

For the same, I am carrying all my services almost as per mentioned schedule and at Bhagat Ford Chandigarh only.

In the process, i am also taking extended warranty every year after 1st year so that maintainence of my car is in expert's hands. So my car is still in warranty till Sept,2010.

Unfortunately, last week on thursday,18th March at 3 pm, I was on highway(around 15 kms from Bhagat Ford Chandigarh service centre) when my car stopped and was not starting. I called my service centre helpline at [protected], [protected] of Bhagat ford, Chandigarh to help me in towing away the car and bring it to their service centre.

Initially, they did not pick my call and on picking, their response was complete unprofessional and they responded that it would take them min. two hours to reach at the site. I was really left on highway asking for help but without any response from Bhagat Ford people. Somehow, I managed to take help and bring car to Service centre at 5.30 pm.

They said they need to check the problem and will get back to me next day morning. they did not revert next day morning and than I made a call to them at [protected] asking for status of car which they said is not clear to them as they need to check it first and it could be some fault in engine. I kept calling them continously till yesterday, but they did not respond to my calls at all.

Today morning(i.e after 7 days) they have called me and confirmed that your car is not covered under warranty and you yourself have to bear the expenses for the same which would be approximately between 1 lakh to 1.25 lakh.

You are requested to please understand and help me in this regard that

I am in no position to bear the expenses when I have taken extended warranty on my car.

Local Bhagat Ford representatives have been telling that the expenses will not be borne by Ford, as you have missed the services, which was not at all communicated to me when I was actually getting warranty extended. Bhagat Ford representatives themselves approached me for extension of warranty last year in sept,09.

As a company of such repute, how can an Engine develop fault within 2.5 yrs.. I should not be anyways held responsible for bearing the expenses which was technical and service failure at your company's and representatives end.

let me re-confirm that I can not pay such a huge amount for the in-effiecieny and technical failure on part of your company and channel partners.

Sir, you are requested to please look into the matter urgently and cover these expenses under warranty and help me being a loyal customer of yours.

Regards,
Ashish Dua
[protected]

i had purchased ford fiesta 1.4 exi diesel to jaishree ford ranchi dt- 20/01/2010. i had booked this car 28/12/2009 by chque icicibank rs.200000. car value ex-showroom is 695167.00
i had finance amount paid through hdfc bank rs. 521350.00. that time company committed 40000.00 less. than company billed to car rs.655167.00 dt- 31/12/2009.
that is OK but access amount of rs. 66183.00 is don't refund till date i have demand that my refund amount they false commit every day. please suggest to me what i do.
engine no. 9k42821 reg. no. jh01ad8191
[protected]

I have a very very very bad experience from ford. I booked my car Ford Figo - Silver,Titanium,Diesel on February 18th 2010, even before actually seeing a ford figo..at Kairali Ford Trivandrum. Since I already own a ford fiesta and hence a great fan of Ford. The salesperson told me i am the first guy booking from trivandrum, Kerala and so will be delivering the first vehicle to me. Waited for a month patiently so that ford will deliver me since I have booked even before seeing a ford figo and also before making a test drive.On 18th from newspapers i came to know that ford have already delivered ford figos at Cochin & trivandrum.Then I conacted kairali and the response was very frustrating. The sales person last told me that the siver colour may take one more week and also that I have to switch to chill colour if I want one ford figo titanium soon. I was forced to do so. Still now no news

I have given my Ford Fiesta car for a paid service on 15-Feb-2010 at 3PM based on a prior service appointment at Lathangi Ford, Bangalore. In the service station, they introduced me to a newly joined service.I explained my car problem to him and he noted all my issues in the Repair Order. I raised 4 problems that are neglected/unattended by the service advisor during the service. The issues were:

1. The fog lamp is loose and need to fix it.
2. The A/c is not cooling well.
3. The cup holder came out from the base, so want to fix again
4. There is a small jerking problem while apply the break

At the time of Repair Order creation; service advisor promised me that he will fix these issues at the time of delivery. I also asked him to change the Engine Oil (Mobil 1), Coolant, Air Filter and Oil Filter. He made the Job Order with an estimate of 8000/- rupees (for fixing these issues including service) and asked me to come on 16-Feb-2010 at 11AM. This is mentioned in Repair Order also.

While I called service advisor on 16-Feb-2010 at 11.30AM, he attended the call and told he was traveling. He called back at 2.30PM and asked my approval for replacing the break pad and break disks which will cost around 6000/-+ taxes extra. I told him not to go ahead with the replacement. He also advised me that break will work as previously; but the jerking will remain as such!!! He called me at 5.15PM and asked me to collect the vehicle between 5 to 5.30PM.

I came to Lathangi Ford for collecting my vehicle around 5.20PM. I found that the car was not cleaned properly. The floor mat was in wet condition. Then I requested them to do a vacuum cleaning to remove the water. I opened the bonnet for checking the coolant level and engine oil. Then I noticed that the battery container was filled with water and oil (while I asked the service advisor about it; he told it was not water but was polish!!!). I am just wondering Lathangi is very much interested to fill my Battery container with polish !!.

Near to the engine, most of the pipes/hoses were filled with sand and oils. I requested again to wipe out the water from these places. I also found mud in the under body of the car which means that they didn’t even did an underbody wash. While I asked the service advisor about it, he said that they have the facility for under body wash and if I want to see the facility; he would show me the facility. If Lathangi Ford has the facility, then why didn’t he wash the under body of the car properly?

The fog lamp was not fixed properly. At the time of service delivery, I asked why it is not done. Then he said that he forgot it. Then he said I need to replace the complete fog lamp set with additional cost of 3000/- which he didn’t inform me till the delivery time. If he was aware of that issue, why didn’t he inform me in advance or during job order time? It is very sad to know that Ford authorized service station like Lathangi Ford can’t fix even a fog lamp!!! Ford Service Advisor also said that Ford makes spare parts only for the latest model and so the spare parts for my 2.75 year old car will not be available at all. That is very disappointing for me.

The A/c cooling problem was also unattended but they didn’t forget to charge for A/c Filter, air cleaner, etc in the Invoice. I am not sure whether they might have replaced or not replaced.

The cup holder was not fixed; it got fixed only when I requested to fix at the time of delivery. I know that fixing a cup holder will take only 1 minute. But it is very sad to notice that they didn’t even do that also (which means they are not least bothered about customers)

He also mentioned that he did Wheel alignment and wheel balancing. But the overall work is not satisfactory because my issues are remaining even after the service. While I asked about these matters, service advisor said that he is new to Lathangi Ford (he told he joined 1 month back) and having less experience with ford cars. While hearing his words; I was completely disappointed. I thought that service advisor could take care of my issues during service. He charged a service Bill amount of 7976/- for the whole Service. That means he tried to meet his Cost Estimation but he failed to solve my issues and failed to deliver the car at the promised time!!! There was no reason for delay from his side. This is very bad. Now I realized that I did a mistake by giving my car for service in Lathangi Ford. My paid service is not done as per my satisfaction.

On 20-Feb-2010, Divya from Lathangi Ford called me for a feedback of my service. She asked me to visit again for checking the complaint. As per her suggestion, I went to Lathangi Ford on 24-Feb-2010 morning. They introduced me with a new service advisor as per my request (I explicitly told Divya that I dont want to meet the old service advisor). But the new advisor consulted with old advisor.The new advisor also cant solve my issues.He told that I need to replace the Break pad, break disks. The A/c is leaking so some parts needs to be replaced (with an estimate of Rs.7000/-). While I contacted service engineers who work in Ford Service station kerala, they said that there is no need to replace all these components.That means that Lathangi Ford is only interested in money..not the customer satisfaction..

So dear Ford car owners, please avoid the service from Lathangi Ford. They are the biggest froad in Karnataka.

I am happy with the Ford car. I got a very good service from their previous ford dealer Cauvery Ford. Unfortunately they closed down :(

Letter sent to Ford India Customer care via mail on 11th March 2010

Dear Sir, M'am

I am Raviner kumar Arora- Owner Ford Endevour
Model: XLT Ford Endevour
Date of Purchase: November 2008
Engine No.8K29594
Chasis No. MAJUXXMR2U8K29594

The said vehicle was purchased from Meerut (West UP) from M/s Wonder Ford

- Since day-1 we have been regularly complaining for the brakes not working properly
- The vehicle was sent to Ford authorized centre in Karnal (Haryana) for 15 days, no improvements found
- Prior to Karnal the vehicle had been sent to authorized stations in Meerut (West UP) and Dehradun (Uttrakhand).

Since yesterday the vehicle is not in working condition and is standing on NH-58, where it went through a break down
- Clutches not working
- Brakes not working
- Engine giving wierd sounds when started
We have been regularly following up with the customer care in Delhi,Chennai- still no support has been provided.

We are unable to drive the said vehicle unless fully testified in working condition by the company oficials

-You are requested to
-Contact us immediately at the following numbers- [protected] (Ravinder) [protected] (Umesh),
[protected] (Prashant),
[protected] (Raj Shantanu)

- the vehicle has to be lifted back (Towed) by company (Ford) staff,we do not intend or allow any other personnel to touch the vehicle

In the mean we need Ford to provide us with a standby vehicle immediately
as
- This vehicle is used for Business purpose and meetings
- Two Drivers would be sitting idle with salary of Rs.300/- per day per person
- each day without the vehicle causes a confirmed business loss of Rs.150000.00 (One Lac fifty thousand per day).

You are requested to respond immediately on the given mail ID's in written , contact on the given numbers and get the vehicle mended on priority

An immediate revert anticipated

Regards
Ravinder

to whom so ever it may concern

This is to inform you that i own a ford fiesta (no: tn 23 aw- 6662).
while coming from Bangalore last week, vehicle stopped all of a sudden..
and after showing to authorised service center ford salem (e mail - [protected]@suseegroups.com), i came to know that my engine has got ceased. and it has run only 52000 kms. now the service center people are telling me that i got to change to engine completely. already there has been a complaint mail which has been sent by the above said e mail id. for which they are waiting for reply.the details of the vehicle are as follows

engine no-6jb8250
chassis no-majbxxmrtb6jb8250
so I kindly request you to replace the engine.
ziya (ph- [protected])
salem(T.N)
please reply on the the above email as soon as possible.

Kind Attn:
Mr. Michael Boneham - Managing Director and President
Mr. Nigel E.Wark - Executive Director, Marketing, Sales and Service, Ford India

Dear Sirs,

Greetings!!

In reference to above subject matter, I would like to put in some feedback on down the lines operations actually happening at M/s Ford Outlets and request for your inter-vetion for resolution and support.

Vehicle Details:
~ 1.4 EXI TDCI Diesel - Colour: P. Red
~ Chassis No. : 7M41699
~ Dealer Invoice Number (Just Got One Hour Back)
- VSLA701377 dated 28/02/2009
~ Vehicle Delivery date: 09/03/2008 @ 5:50pm (Proof can be shown)
~ Vehicle Warranty as per Details given by Dealers (Proof Can Be Shown)
- 29/02/2008 to 13/03/2010
~ Billing Name: M/s Hindustan Sanitary & Industries Limited
~ Total No. of Ford Cars Purchased by company till date ~ Min.25-30 Numbers

1) Present Problems:
~ M/s Harpreet Ford Refused for giving extended warranty as 2 Years are over from date of Invoice i.e. 29/02/2008. However the warranty expiry as per document is 13/03/2010.
~ Undersigned has visited to Dealer Counter on 03/03/2010 for renewal considering warranty expiry 13/03/2010.
~ No one at Dealer counter ready to give solution, however the problem is genuine and known to every one.
~ Customer relation at Dealer counter seems to be very helpless as there is no empowerment given to dealer and all the things needs to be decided by M/s Ford India. (Looks like Bureaucratic approach of system)

My Concern:
~ Who will take the responsibility in case if any incident takes place with vehicle
~ How will I get my extended warranty for next 2 years is an question mark and again at what cost??
~ None of the person is ready to take any responsibility in the case
~ There is no contact person or phone number of Ford India, who can actually sort out the matter

2) Quality & Service Feedback:

2.1 A/C Problem: Since last 2 Years, there have been 3 times complaint in AC performance
- 1st Problem: Reported at Harpreet Ford during 1st service of improper cooling effect: The solution given was Gas Topping up
- 2nd times: Reported to NCR ford as well as to Chennai Office for AC Not working: Solution given was Discharge Pipe Burst and Gas Leak ï’ Am sure this problem was definitely due to over charging, causing Discharge Pipe Bursting by paying Gas Leak & labour Charges for no fault of mine.
- 3rd Times: Again after 6-8 months AC is not working, fortunately due to winters in north, am able to manage

My concerns on AC Performance:
- Why as a customer should I suffer for poor quality or workmanship
- Why and on what ground should I pay for again AC repair irrespective of any fault in Air conditioners ( If AC fails 3 Times in 2 Years)
- Even on discussion at Svc Ctr, the upfront replies comes in you need to change cooling coil even without inspecting and going into details

2.2 Head Lights Functioning:
- In last 2 Years one by one all the bulbs have gone faulty not due to basic failure of bulbs but it is due to poor quality of connectors
- The problem was very well reported during my car service ï’ the default replies came, it was loose and now tightened and now working ok. Which in fact again goes faulty in a weekâ¬"s time?
- On discussion with your services centers, the simple replies comes, I have to get the complete head light changed as connector has gone faulty and connector doesnâ¬"t come as spare part.
- The problem observed is basically connectors are neither checked during services nor any one found out the exact root cause and provides solution

My concern:
- Why for a small connector, I need to get my complete head light changed
- Why there is no part code given to me for purchase of connectors and to get the matter resolved.
- Why should I pay even for bulbs and connectors, when it is the problem of poor workmanship and quality of connectors and basic wiring system inside
2.3 Truck Lock: The truck lock has been replaced twice and still there is problem in the lock.
2.4: Back Seat & Door Noise: There have been number of times complaint has been given to svc ctr for the noise but it is like passing the complaints through ears but no solution.
2.5 Pick Up Problem: There has been drastic change in Pick up and no one is actually looking into the matter even after repeated reminders

My concern:
- I am scared that if there is no one to take care of above said small problem, then in case of any major incident (e.g. Engine Failure etc), I will be only at the mercy of God and Ford Service.

3: Spare Parts Pricing/ Service Charges:
- When ever the vehicle goes for servicing, there has been actually illogical amount charged e.g. Instead of changing the connector, complete head light change is suggested
- AC is never been checked properly and cooling coil replacement is suggested.
- Break Pads charges are Rs. 1800/- where in same quality is available in market @ Rs. 600/- + tax ( original one)

My concern;
- Why should I suffer for all illogical charges and reasons
- It seems â¬S Ford India is more focused on Dealer ROI and revenue based working without giving solution on even basic services to customer

Overall:
- In my last 15-20 times visit your svc ctrs, I have never seen a guy from Ford India at service center, who can actually go insight to customer problems
- The best way to find out the facet of front line service operations is to pl. give one mock call by personally visiting to service center and personally checking the service levels or
- Let some independent agency carry out market benchmark on service and measure customer satisfaction index to have a very â¬very fare idea on service

Last, due to all the above there are number of customers, who actually want to get rid of Ford Product just because of
- Poor service, quality of product & peopleâ¬"s response.
- Resale value of Ford Cars is also very low
- And no once wants to buy ford.

From all above, I would request you to pl. support and intervene into the matter for resolution of my complaints else I would be left with no option but to leave Ford Brand forever.

Look forward to hear from you

Thanking you

for M/s Hindustan Sanitaryware & Industries Limited

Manish Goel
[protected]