Claimed

GoAir Complaints & Reviews

www.goair.in

1

Updated: Jun 24, 2024

Complaints 1929

Resolved

179

Unresolved

1750

Bad 😕 It seems that GoAir has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

Complaints

Contacts

File a complaint to GoAir

Having problems with GoAir?

File a complaint and get it resolved by GoAir customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

GoAir

Recently resolved complaints

View all complaints

Refund not processed even after 4 months of flight cancellation

Refund of Air Ticket

Baggage delayed

Most useful reviews

Cancelled flight, customer service unresponsive

SPELLING MISTAKE WHILE BOOKING THE TICKET

Featured stories

Ticket fare refund request against cancellation

Unplanned change in schedule of flight without flyer consent with longest journey time for aged flyers - A Harassment

GoAir reviews & complaints page 8

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: India

I was supposed to travel today I.e. 14th August from Srinagar to Doha via Bombay. When I reached airport for boarding pass, I was told that my flight is canceled.
G8 386 srinagar to Mumbai
G8 1571 Mumbai to Doha
My PNR Number = C84JFJ
I was surprised to hear this at last moment. I was not informed about cancelation neither by phone nor by email. I have booked Qurantine Package worth 1.5 lac for 10 days based on...

Helpful

4 other people found this review helpful

4 found this helpful

Write a comment

Address: Shop No. 16, 152, Sarai Jullena New Delhi -110025

Dear sir,
I book two tickets Del to Kannur 4/7/2021 and other ticket Del to Lko 2/8/2021 with any information airlines cancelled the flight i write many mail but no response airlines self cancelled flight and looting customer to refund.

PNR NO. : R9MW8G (Annena Thomas)
PNR No. : A3B33V ( Prashant Singh Atal)

Rajat Jain
[protected]...

Helpful

Found this helpful?

Write a comment

Go Air cancelled my flight from Delhi to Mumbai on Mar 22, 2020 a few hours before the flight. This was at the time govt. was announcing a lockdown starting on Mar-25, 2020. This left me scrambling to find another flight and found one with some difficulty.

After that, their customer care stopped picking up calls. Their automated system made you wait for 5 minutes and then the call kept ringing or someone just hung up the phone.br...

Helpful

Found this helpful?

Write a comment

My pnr no. K57WJF lko to delhi and delhi to jammu today departure time is 6.15 AM. I Travelling this pnr no total 6 passenger Lko airport from home 80 km distance for trevling but very poor service and this flight time is change to 9.15 AM give message in airport. Not any information by e-mail or sms. Very poor service....

Helpful

Found this helpful?

Write a comment

Address: Rajaftehpur Raebareli

Sir
Do not inform me flight change time sedule lko to Delhi and delhi to jammu travel date 07/08/2021 PNR NO.K57WJF...

Helpful

Found this helpful?

Write a comment

Respected sir/madom.
My name is jeevan sudhakara panicker (Passport number-n8085351), i had booked one flight ticket (Pnr-ydfh9k) in goair airline on[protected] for august month - 2020 travel from muscat, oman to kannur, india. Due to covid pandemic situation goair airlines has been extended my travel schedule two times and unfortunately same pandemic situation is going still now. So, i contacted customer care (+91 [protected]) executive...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I made a flight booking with Travolook for GOAir Airlines

PNR: WYYQSW
Booking Date: 23 June 2021
Flight date: 15 July 2021
Amount: 7286+600
Service request number 1: G[protected]
Service request number 2: G[protected]

The flight got canceled 1 day before departure. Till now I didn't get a complete refund.

On 15th July morning, I got a call from go first customer...

Helpful

Found this helpful?

Write a comment

Address: Ramapali maharajganj, Ward no 12 near pasnoli

My flight is cancelled buy airlines
I am contect try 2 hrs but contect customer care number sir...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: Ahmedabad

Dear Sir/ Madam,

Go air flight ( G87352) option was booked for their direct flight to Kolkata from Ahmedabad . later on it was observed that the flight is going via Kolkata and reaching time also extended from 7.45 to 9.30 .

with PNR- N5R6KS my wife and Kids were travelled alone. I had booked the direct flight looking the current covid-19 situation and their alone travel. There were no any intimation during...

Helpful

Found this helpful?

Write a comment

Address: C 402 Pg Teaching Staff Quarter, Smimer Campus, Sahara Darwaja

Hello this is Bhagyashri Prajapati from Surat... I travelled by go first flight on 27th july 2021, flight num - G8 233.. from leh to delhi.. after reaching delhi airport we came to know our baggages were not reached..my next flight was from delhi to surat at 6 o'clock.. so i had to come to surat, now after 2 days i had to rush to airport for my baggage collection by private vehicle, as i live far from airport i had to pay extra money to cab...

Helpful

Found this helpful?

Write a comment

Address: Nizamabad

I didn't received my baggage while traveling from RUH-HYD....

Helpful

Found this helpful?

Write a comment

Kishor Naranbhai Samani
Booking EMT83666855
PNR LY8YVG(Go Air)
Mumbai-Ahmedabad
Schedule Date 1Jul2021, Time 13:30

Flight was Rescheduled to depart Bom on 1 Jul 2021 at 18:45 and arrive AMD at 19:50

So I cancelled My ticket
By mistake I select normal cancellation

Refund is credited in my bank account is
Rs. 471.

It is not Full refund.br...

Helpful

Found this helpful?

Write a comment

Address: Raya mathura, Raya mathura

My pnr . Pe7ykx. My name. Anuj kumar. Destination. Del to gau my ticket cancel by air line. Air line are not inform about my flight..
And delhi go airline counter full refund wrote and stamped on my boarding pass..
Go airline costumer service tell
me your your flight is no show..
And non refundable..
My refund is not transfer.. So im complaint for higher station...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I have booked the ticket from Ahmedabad to Guwahati for 21 July 2021.
According to that booking I have to change the flight at Delhi Airport.
Ahmedabad to Delhi- G8 720
Delhi to Guwahati- G8 151
Announcement was done that the passenger who are traveling further to Lucknow and Guwahati must be seated.
But as I was having different flight number i was not informed that the same flight will go to Guwahati.br...

Helpful

Found this helpful?

Write a comment

Hi- My PNR detail is EB55TQ. At first, I had booked a ticket for my four family members from Patna to Mumbai having departure time 14.25 and arrival 16.20. DOJ was 21st July. But, you rescheduled the flight and changed the departure to 13.10 and arrival 20.25. Almost 8 hours of journey. I have small kids and I can't go with this long journey. When I complaint, your executive again rescheduled the journey to 22nd July. But, it happened again...

Helpful

Found this helpful?

Write a comment

Address: 8-12-419 k/a/b12 opp pearl city garden function hall belapur road Hyderabad contact 00919866861947/00919205564178

My family travelled from RUH to DEL by chartered flight G86001 on 16 july 2021. her luggage didn't reach to Delhi airport. A complaint is already registered at airport. But no information is received so far.

Details flight Go Air G86001 RUH-DEL
name Nikhat Fatima
bag Tag XS828721

the bag is to delivered to the ff address
[protected] k/a/b12 opp pearl city garden function hall belapur road Hyderabad...

Helpful

Found this helpful?

Write a comment

With reference to the above-mentioned PNR N9Y5UJ my flight was scheduled in the evening on 15th of JULY 201 which was changed to early in the morning without informing me over the call, , , owing to which i missed the flight.

Since the day i booked the ticket, i continuously recieved spam msg of you informing the evening time of my flight then the last msg was about rescheduling of the flight to early morning which i couldn't...

Helpful

Found this helpful?

Write a comment

I booked two tickets from Chandigarh to Mumbai on 16th June for 17th June flight No. G8 382 with PNR No. XF749U. The said flight was cancelled. I have not received my refund till date even after writing to them Complaint No. G[protected]...

Helpful

Found this helpful?

Write a comment

Address: Pune

I travel Guwahati to pune, pnr - GE3EMH . Flights are cancelled, so getting refund rs 10565 which is not credited in my account...

Helpful

Found this helpful?

Write a comment

The issue that I have experienced was: My flight got take off before time, so i missed my flight.
Boarding time was 1400, I was at the counter at that time& I was already web checked in. I was told
that flight is already on runway & ready to take off....

Helpful

Found this helpful?

Write a comment

New Member Registration

The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

Real Name
Country
City
Phone Number

Complete registration Skip this step and finish later

New Member Registration

Already a Consumer Complaints member? Log in now

Connect with

or
Username
E-mail
Password

New Member Registration

A confirmation email was sent to "".
To confirm your account, please click the link in the message.

If you don't see the email in your Inbox, please check your Spam box.

User Login

Not a member of Consumer Complaints? Register now.

Loading, please wait...

Your password has been sent to the specified email address. Log in

User Facebook Login

GDPR