[Resolved] Godrej Appliances — godrej ac - amc - not working for 40 days in summer - multiple tickets-unskilled technician
K
Kannan AR
from Chennai, Tamil Nadu
May 12, 2024
May 12, 2024
This thread was updated on May 12, 2024
Hi,
I'm Facing Issue with Godrej AC I'm Having AMC raised more than 7 tickets for the same issue but due to unskilled technician my issue was not resolved. Initially one technician said may be compressor or board in compressor was a problem so first they changed board in comressor which took 15 days to replacement but the technician took the CSN no but even after replacement still AC not cooling then they said Gas was not there but he didnt bring instrument to fill gas after couple of days they came to fill gas and checked at that time it was working and within 30 mins again same problem again i raised ticket after 2 days they came to check and said some leak in indoor unit for this change again 5 days after this 5 days they replaced that filter again the same issue after 30 mins the cooling was not working again i informed the technician he asked to call customer care another incident raised after couple of day again technician came andnow he took the compressor (first day the technician said the same but he only replaced board in out door) and its next 10 days he took the outdoor unit still no response i called[protected] local godrej customer care agent but no response again called his head [protected] again no response. Such a unskilled technical team making us to be in this hot weather even after purchasing AC and having AMC for more than 40 days. We brought AC for these 80 days of summer in a year and almost 40 days we were without working AC.
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May 21, 2024
Complaint marked as Resolved
Technician took the outdoor unit and made ready in 10 days. The issue resolved after 45 days in summer
Godrej Appliances customer support has been notified about the posted complaint.
May 12, 2024
Updated by Kannan AR Attached the list of complaints. Raised 5 follow up request. My Bad i shared all the CSN with the Technician.
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