[Resolved] Goibibo — cancellation due to non operational jet flight

[Resolved] Goibibo — cancellation due to non operational jet flight

K Kashif ur Rahman from Mumbai, Maharashtra Apr 20, 2019

With reference to current news of jet airways shutting down their operations, i have received an email today morning from jet airways that my flight as per the details below is cancelled and that i should contact the agent for refund. I have been constantly messaging ibibo through mobile app but not getting sufficient response to my queries as it is auto generated. We expect go ibibo to contact us just like jet did and inform us about the cancelled tickets. They are still shwoing me status as flight on time which is wrong. So i request them to send me updated flight details and procedure for claiming refund. The flight details and booking reference is attached as photo. The same happened for a different jet flight booked through mmt for which i already got the complete refund back. Expect the same service from goibibo +0 photos Was this information helpful? No (0) Yes (0)
May 24, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 22, 2019 Ibibo Group / Goibibo Customer Care's response Dear Kashi[censored]r Rahman, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDANDae[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27598640. For any clarification, please revert on the Ticket #27598640. Assuring you best of our services. Regards, Team-Goibibo Apr 27, 2019 Updated by Kashif ur Rahman Not contact nomber i need money and goibibo showing me my flight is confirmed And Jet Airways is temprory shut down
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Comments

supervisor

Apr 21, 2019

To the author Mr Kashi[censored]r Rahman,

Such complaint of the author unclear without all the documents.

Can you explain, how the undefined "others" and unknown "news"
relate to the indefinite your own demads?

If you have undertood the above text and
you still you do not know the answer, kindly introduce with the comments over this link:

[ https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄ ]

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents use email:
aryan @ vivaldi.net