Goibibo.com — Refund

Website: www.goibibo.com

My hotel Booking Id is HTLSYBKZXZ & HTL2W68668 and Goibibo service request id 990602 . This was for my stay at Grand Palace hotel and Spa. I had visited the hotel on the 9th of november, made a check in at noon and came out for lunch for about half an hour. To my dismay, within the period of half an hour, about 3-4 trees fell down outside the hotel premises along with a few electricity poles and the route to the hotel got completely blocked. We were stranded outside, in the rain. We called up the hotelier and asked them as to what is to be done. They told me, they cant do anything and asked me to wait for half an hour. It was about 4 p.m. I waited, called them back at 4.30, they told they cant do anything. I requested them to send a person with umbrellas so that we could walk and come to their premises but they refused saying they couldnt risk their staff s life. I asked them as to how could they risk our life, as we were also waiting outside. I asked them for umbrellas, they told they have no person, nor they have any umbrellas. They asked me to wait for half an hour more so that they could clear the route. The same continued and i was made to wait till 10 p.m in the night. Nothing had been done. It was 6 hours since i was waiting with my entire family. They gave me different phone numbers of people which i kept calling, but no one lifted my calls. I was totally stranded, devastated. I asked them for alternate arrangements, they told nothing can be done. They totally washed their hands off the problem and were not bothered to solve my problem. Finally, i had to make alternate arrangements for stay . Everyone in my family fell terribly sick waiting in the rain for 6 hours post this incident. The next day, i went to the hotel at 10 a.m in the morning to pick my luggages but the route to the hotel was still not cleared. I went back at 12 p.m, the route was still not cleared. Finally at 2 p.m, the route got cleared and i got my luggages. I am tired calling up the hotelier and asking for refund. They are washing their hands off and are very greedy for money. Such a terrible experience, i have never had in my life. I had made the hotel booking trusting Goibibo . I am really frustrated and tired. Kindly solve my problem and provide me with full refund for my stay.