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Ibibo Group / Goibibo

[Resolved]  Goibibo — Gocash fraud

Address: 600106
Website: goibibo

I got a message stating that 10% cashback while booking domestic flights. I booked my 4 flight tickets from chennai to Delhi. Instantly I received 1300 cashback in the name of GOCASH. Today when I try to book my return 4 flight tickets I couldn't utilize my total cashback amount 1300, instead it gives only 133rs off, stating that 1% money could utilize from our cashback amount while booking domestic flights. Fake fake fake. Cheater.plus we couldn't raise any service request if we met any issues. Please find attachments.
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Mar 29, 2017
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Feb 23, 2017
Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from GOIBIBO!

This email is in reference to your above query.

Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/

We hope this resolves your concern.
Verified Support
Feb 23, 2017
Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from GOIBIBO!

This email is in reference to your above query.

Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/

We hope this resolves your concern.
Verified Support
Feb 23, 2017
Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from GOIBIBO!

This email is in reference to your above query.

Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/

We hope this resolves your concern.

Regards,
Jagpreet Singh
Goibibo team
Contact:[protected]
Verified Support
Feb 24, 2017
Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from GOIBIBO!

This email is in reference to your above query.

Please be informed that GoCash is a virtual currency that can be redeemed at the time of booking with GOIBIBO. Just like other offers, GoCash has its "Usage Rules & Policy" best described in the following link : https://www.goibibo.com/gocash/

We hope this resolves your concern. Hence, we are closing your query from our end.
 
1 Comment

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Comments

Yes, I agree. So far, I was utilizing the goCash for hotel and bus booking. But when I tried to book air tickets, it is allowing me to redeem just 1% of the transaction amount. When I contacted the support team as well as management team, they are saying that as per TnCs, the airline will control the usage of goCash. I don't understand why airline comes into the picture? Does it make sense?
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    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
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    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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