This is to highlight a breach of trust, harassment and cheating that has happened in my booking via goibibo, despite paying a premium for the connection guarantee.
Please note despite having a connection guarantee i am getting no refund for the chennai colombo flight which is missed due to cancellation of the first leg for no fault of mine. Please find below the details
The itinerary
I was supposed to travel from mumbai to colombo with my friend from the following connecting flights (Please note both o[censored]s have the exact same itinerary):
Mumbai - chennai: 22nd december, departure 7:30 pm: indigo airlines 6e 675
Chennai - mumbai: 23rd december, departure: 12:05 am: spice jet
What happened (The events below are stated for both mine and my friends situation as i was talking for both)
22nd december: 1:06 pm
The mumbai chennai flight got cancelled and i received a message from the airlines that the flight has been cancelled. Please note no prior intimation was given for this.
22nd december: 1:32 pm
After contacting goibibo customer service, (Service request id:[protected] the customer care executive registered my complaint and scheduled a call within 15 minutes to resolve my situation. Please note that this was after approximately 15 minutes of waiting where the customer care executive was not even aware that the flight has been cancelled.
22nd december: 1:58 pm
The customer care executive calls me back and gives me 2 options:
Option 1 - cancel the mumbai chennai leg with full refund guarantee.
Option 2 - cancel the mumbai chennai and the chennai colombo leg with full refund as per policy and alignment with his supervisor.
Harassment: despite requesting for an alternate flight. No effort was made by the executive to try and resolve my situation. Please note that this was outrageous and led to severe stress and trauma.
22nd december: 2:15 pm
The customer care executive then tells me that he can only cancel the domestic leg and i will need to cancel the international leg on another hotline. On asking what the total refund amount would be he said he can only give me an answer for the domestic leg.
Harassment: all alternate flight options meant i would need to pay an extra 20, 000 inr. Without the clarity on total refund amount i could not choose what to do next. You executive instead of helping me redirected me to another hotline, which meant it took more time to get clarity and the fares increased further. At this point i was close to a nervous breakdown due to the severe nature of harassment and breach of trust.
22nd december: 3:00 pm - 4:00 pm (Approximately)
I talk to the international customer care (Service request id[protected] and they tell me that i am eligible for a full refund. On requesting the amount, the executive asked me to cancel my domestic leg first and in the meanwhile she will initiate the cancellation proceedings with spice jet and call me back.
Harassment: i was forced to again call the domestic leg! Despite being on call for over a hour and a half. I told the executive how harassed i was feeling but no response.
I then called the domestic service executive again - who again went through the entire process, i. E. First the executive told me that she is not aware that the flight is cancelled, then she spoke to the supervisor and then agreed to cancel my ticket.
Post this i received a call from the international leg customer care executive and she told me that the flight has been cancelled and refund will be initiated. She took the cancellation otp from me to finalize the cancellation.
Final harassment, cheating and trauma - i received a message from go ibibo that i am getting 0 refund for my chennai colombo flight. This is despite the commitment given by your executives and a me paying a premium of a connection guarantee. Not to mention the last-minute ticket booking for an alternate flight which costed me an additional inr 25, 000 per head and a total amount of approximately inr 50, 000 for the 2-affected people.
Currently i am in severe mental trauma because of this and need your help to get this query resolved.
Was this information helpful?
1. To suppose to travel does mean you have a valid e-ticet / confirmed reservation, which are not attched
2. The valid complaint have to demonstrate
- full name of auther, addres, email, (note the population of India is more than 1, 3 bln)
- addrssse - legal entity
- desription of the event (lets suppose the are given)
3. you stated "despite having a connection guarantee I am getting no refund for the chennai colombo flight".
it is unclear the good reason, why unknown person must give you unidentified refund from his pocket in unidentified sircumstances.
4. So called "Goibibo" and other Indian travel agencies violate law time to time and make damage to their customers. It is a common practice in travel inductry.
But I did not see any complaint at this site, which proves 100% that damage is sustaned and proved at leat in theory.
Laso you did not produce any documnet which show value odf damage 25000 or 50000 rs according to your text.
5. The air carrier and travel agent responsibilities for desribed case (there are signs of fault) are limitted by Indian law.
If you fairly belive that you have experinced the damage and you with he compensation, I can advise you to save
1. The above text of the "proforma of the complaint"
2. Your each boarding pass
3. Your each reservation issued by travel agent
4. Each e-ticket
5. Each receipt (if value more than 1000) due to cancellation/ delay of your reserved and paid flight, according to you.
6. each your complaint.
7. each reply / refund / invoice.
and to keep thse documents at least 6 months till you have accumulate money for the legal case, if you decide so..
You can submit the complaint at the site either "Goibibo" or at the site of air carrier with th exact request in 1-2 sentances.
If your claim will not be satisfied in full in 15-16 days,
you can hire a legal professional,
who is able to create and to fill the complant with the local court for your future compensation.
Be ready to pay for legal services:
-govenmen fees : range[protected]
- legal assitanse of fair legal professional ; range from[protected].
Plus your own addtional efforts.
The fair court shall award legally prove losses, moral harm, paid fees. charges by judgement.
The procedure can continue 2-3 years
Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@