Goibibo — Hotel booking

Address: New Delhi, Delhi

Hello Goibibo,

This is saurav bagla. I am from Jaipur.
I am a regular customer of the goibibo application and i always rated the application the best. I have referred the application to all my friends and family. According to my records, I have spent Rs 1, 17, 171.00 from your application till date. ( In 2 and half Months ).

On 24th of July, I have to move to Delhi for office work.
It was a sudden plan so i booked the hotel quite late at night.
I booked hotel Fab hotels, Located in 3 DLF, Gurgaon.
As expected, I received a confirmation mail and notification on my application.
It was about 11 in the night when i called up the hotel, they said that they have not received any confirmation from goibibo. They asked me to wait for 30 mins or so and call again. After 30 mins I called back again to find that they still have not received the mail.
After repeated calls, they told that there were no rooms available at that hotel. I asked them for a mail stating that and they refused. They rudely responded to ask goibibo for the booking if you have booked it from them.

I was helpless, standing on the road, at about 12 at night.
I tried calling goibibo service at they number, but all in vein.

And now i am receiving mails for feedback of my stay at that particular hotel.
I dont know weather its the fault of GOIBIBO or the hotel. But I am disappointed.

I Have to face numerous trouble and spend hell amount of money because of this incident. Please find the details of hotel booking below :

Booking ID : HTL6WKA6E3
Name of the hotel : FabHotels
Address : T-26/12, Moulsari Road, DLF City, Phase 3, Gurgaon.
Payment Mode : Pay at hotel.
Amount : Rs 669

Please take necessary actions. I personally feel this is the best application present in the market, But incidents like this is really troublesome for people.

Disappointed Customer,
Saurav bagla
+91 [protected]