Goibibo — Refund

Address: 560097

Website: www.goibibo.com

I booked ticket on 5th of July. The amount was debited from my card but the ticket was not booked. On contacting customer support, they said the amount will be refunded within 24-72 hours. From 7th of July onwards I am calling goibibo customer support frequently and asking about the refund status but they always says the same thing "Refund was processed on 7th of July. Since its not credited to your account, give us 24 hours time. We will contact our finance team and get back to you with the updated status". Today is 25th July and till now I am only calling them and getting the same response. Not a single call I got from goibibo team regarding my issues and no money credited to my account too.On Asking also about the transaction details, they say they cannot give that details. A very lame excuse to escape from any more questions.