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Gujarat State Road Transport Corporation [GSRTC] Complaints & Reviews

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Updated: Oct 20, 2025

Complaints 4417

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187

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Bad 😕 It seems that Gujarat State Road Transport Corporation [GSRTC] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Gujarat State Road Transport Corporation [GSRTC] reviews & complaints page 9

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Address: અમદાવાદ

ફતેપુરા અમદાવાદ 4.00 pm તા 23.08.2023
બસ ખાલી હોવા છતાં ડ્રાઇવર બસ ઊભી રાખેલ નથી જે મનમાની કરેલ છે યોગ્ય પગલાં લેવા નહી તો વીડિયો ના આધારે આગળ કાર્યવાહી કરવામાં આવશે

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Address: Rajkot

Gj18Z3922
Driver name: d.m.rathod
Batch no: 3618
Morbi thi seat reserve krel chhe anw te seat ma reservation pn nahotu... driver ne puchta emne... missbehaviour kryu ne seat mate na kahel jethi yogya pagla leva vinanti..

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Address: Morbi

Driver morbi thi seat reserve krel chhe ...seat ma reservation nthi tem chhata besvani na kahel chhe Ane jor jor thi bolva mandel chhe...jagya na hovathi hu ubho hato ne seat mate na kahel chhe...
Bus..morbi-chhotaudaipur
GJ18Z3922
Date:19/08/2013

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For last few days bus driver slow bus and let girls come and after this driver speed up and not wait for boys students and other citizens
This happens couple of last few days
Because of this students must wait for 1 hour to next bus comes
There are around 10 12 students wait daily

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I used to travel daily from Central bus stand surat to Ankleshwar. Today I am traveling the same but the conductor charged me extra money by changing the boarding station name that is BRC surat to Ankleshwar.please take necessary action

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N

Nazish iqbal

from Surat, Gujarat

Aug 16, 2023

See the ticket

Regarding extra charges in bus fare - Comment #4119384 - Image #0

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From Sarangpur to Vadodara Busno.GJ-18-Z-6751 is taking too much time and not following timing as per time table. Taking 2 break more than 30 min . Which is very long
Please look in too matter is very urgent

Today this bus comming at Sarangpur at 6.00 instead of 4.50 and reaching at Vadodara at 11.

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Respected
Sir
Sub: To change the online time of sanchore Ahmedabad bus

I want to say sir that Sanchore - Ahmedabad bus is starting at Sanchore 17.45 but it's online time is 17.00 so there was big difficulties to reach ahmedabad
So I kindly request you to change the online time as starting time

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Address: Dhandhuka, Ahmedabad,382460.

We are students from dhandhuka, ahmedabad.we are doing up-down from dhandhuka to Ahmedabad daily, in mahuva - gandhinagar (express) bus.its time is 04:45AM in morning and our college time is 07:30AM, now from yesterday suddenly the route of this bus was changed and they changed the bus route from dholera which is from dhandhuka from last 15 years, we have only this 1 bus in the morning to reach college at Ahmedabad at a time, but now beacuse of this bad react form mahuva depot, we don't hsve any other bus to reach our college at a time, request to kindly re set this bus rout from dhandhuka not from dholera and if it's is not possible then start a new bus from dhandhuka at 05:00AM in the morning 🙏🙏

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Bus scheduled on 7pm from silvassa to dhuliya didn't came. Due to which inconvenience is caused to passengers and tickets were also pre booked. This happens most of the time.

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Address: AMRELI 365601

Kindly to inform that in the recruitment of conductor released by your corporation earlier age was given by you 18 - 45 years. But in the current recruitment released 18 - 45 years but its place is 18 - 33+ 1 is.right now.
Keeping in mind the corona period, the conductor recruitment 2018 released by your corporation was conducted in 2022. So from 2018 to 2022 there is no recruitment during this period. So during this period of 4 years we people have been preparing for this recruitment but we are not able to participate in this recruitment so please sir consider this application of ours application is to request you sir to make it 18-35+5 years (relaxation). We hope that you will resolve our application soon.

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સવિનય સાથ જણાવવાનું કે ખંભાળિયા સતાધાર જતી બસ જૂનાગઢ એસ ટી નીકળી 5.55 કલાકે સરદાર બાગ જૂનાગઢ સ્ટોપ પર આવતા મુસાફર દ્રારા હાથ ઉચો કરવા છતા ઉભી ના રાખી બસમાં 12થી 15 મુસાફરો આવી શકે તેટલી જગ્યા ઉભવા માટે હતી તેમ છતા બસમા બીલખા સુધી ના મુસાફરો વધુ હોય છે અને બીલખા થી સતાધાર સુઘી બસ ખાલી હોય અને ખુબ ઓછા મુસાફરો હોય છે તે ડ્રાઇવર ને ખ્યાલ છે તેમ છતા ડ્રાઇવર પોતાની મંસુબી ચલાવી હતી જૂનાગઢ થી ખડીયા સ્ટોપ પર પણ ઉભી નથી રાખી તે પણ જાણવા મળ્યુ મુસાફરો દ્રારા જાણવા મળ્યું હતું અને જૂનાગઢ થી વિસાવદરના મુસાફરો ને મુશ્કેલી રહેતી હોય સાંજના સમય ની આવતી બસો મોડી જ હોય છે એકપણ બસ સમય સર નથી મળતી અને બસ ના સમય મા ઘણો સુધારો કરવો તો આ બાબતે યોગ્ય કાર્યવાહી કરવી

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Address: Angel Online Amreli

સવિનય સાથ જણાવવા નું કે આપના નિગમ દ્વારા બહાર પાડેલ કંડક્ટર ની ભરતી માં અગઉ ઉમર માં આપના દ્વારા 18 - 45 વર્ષ આપવા માં આવતા હતા.પરંતુ હાલ માં જે ભરતી બહાર પાડેલી છે તેમાં 18 - 45 વર્ષ નથી પરંતુ તેની જગ્યા એ 18 - 33+1 છે.

કોરોના કાળ ને ધ્યાન માં રાખી આપના નિગમ દ્વારા બહાર પાડેલ 2018 ની કંડક્ટર ની ભરતી તેની પરીક્ષા 2022 માં લેવાયેલ હતી. તો 2018 થી 2022 સુધી માં આ સમયગાળા દરમ્યાન ભરતી આવેલ નથી. તો આ 4 વર્ષ ના સમયગાળા દરમ્યાન અમે લોકો એ આ ભરતી માટે તૈયારી કરતાં હોય અમે લોકો એ જે તૈયારી કરેલ હતી પરંતુ અમે લોકો આ ભરતી માં ભાગ લઈ શકીએ તેમ નથી તો આપ સાહેબ ને વિનંતી કે અમારી આ અરજી ને ધ્યાન માં રાખી ને 18-35+5 વર્ષ(છૂટછાટ) કરી આપવા આપ સાહેબને નમ્ર વિનંતી.

અમોને આશા છે કે અમારી આ અરજી નું નિરાકરણ જલ્દી કરી આપશો.

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Address: Baroda to surat high way

Ak dum thard classs hotel hai mrp se dubble rate or koi company ki chiz nai khana bole to bakvas request hai GSRTC bus aishe hotlo pe na khadi rakhe log majburi me jate hai khane sab food ak dum jung hota hai double price and dublicat log isse bimar padte hai ya to achi hotel pe stop karva o ya fir nonstop bus ko jane do

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Myself mr kaushal shah, i am travelling everyday in MODASA-SURAT BUS SERVICE, it is departed from modasa at 8:10am usually and arrived at bayad at 9:00am but today it was very late departed at 8:32am and arrived at bayad at 9:30 am, and this is happening often so it is my humble request to take some steps on drivers and conductors who comes late often.

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Address: Mehsana

Website: www.gsrtc.in

I had booked 2 bus tickets from Mehsana Highway Modhera to Ahmedabad for 31 July 2023 at 20:30 hours. But the bus was cancelled at the last moment without any intimation and as a result, I want complete refund of my ticket booking. The details are as follows:

PNR- G[protected]
OB- GS33580354
Date and time[protected]:30 hours
Mehsana highway modhera to ahmedabad gita mandir port

The message received for booking is as under:-

*GSRTC m-Ticket*
MEHSANA to AHMEDABAD GITA MANDIR BUS PORT
Name:Mrinal Gupta TripCode:2030MSNVPIGJR46
PNRNO/OB:G[protected]/GS33580354 DOJ:[protected], 20:30:00 GURJARNAGRI SeatNo: 19, 20 BoardingPt:MEHSANA HIGHWAY MODHERA
Kindly refund the complete amount as soon as possible.
Regards
Mrinal Gupta

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Date[protected]
Zalod - Bechraji
Time-05-20
Do not stop bus at haldharvas chokdi. We allready seven persons on bus stop. We are very truble driver behaviours. Driver do not show us and drive on strait way. In past same situation with us. So kindly help us.

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તા.02.08.2023
ઝાલોદ બેચરાજી 5.20 pm
બસ ઊભી રાખતા નથી આ બાબતે ઘટતું કરવુ નહિં તો કાર્યવાહી કરવામાં આવશે

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Address: UNA Gujarat

Dear Team,

Day before yesterday I was traveling from Una to Rajkot in Ac Luxury at 20:30 pm bus it was breaking down before Keshod Gujarat and at that time was no Parts to repair and after 2 other buses helped then it was strating completely 2 hours 30 min late to reached destination.

Kindly do the needful to resolve this type of problem.

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Hello sir there is souch dirty dust, garbage in bus no .GJ 18 Z 1919...I AM TRAVELING TODAY MORNING FROM BAGDANA TO LIMBDI IN ROUT BUS BHAGUDA LIMBDI GSRTC BUS...THERE IS SO MUCH GARBAGE AND DUST IN BUS LIKE THAT THERE IS NO CLEANING THIS BUS FROM A MONTH...I COMPLAINT IT

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Hello sir I am today travell starting bagdana to limbdi gsrtc bus no.GJ 18 Z1919.SIR THERE IS A LOT OF DUST AND BUG AND DIRTYFULL garbage in this bus ...it is like that there is no cleaning in this bus from a one month ...please do something to cleaning the bus...

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