I gave my skoda superb for a regular interval service to Gurudev motors ambattur on the 18th of November 23. I had requested a driver to come and pick up the car. When the driver came to pick up the car as part of his inspection he broke the latch to the card holder/coin box under the steering wheel. Immediately he existed the car and told me that the latch was broken already and that he wanted to report the issue to me. When I told him that it was impossible since I have never used that in the 5+ years of owning the car ( in fact I even forgot that the box was there) he mentioned that it was regular wear and tear and it was normal that it was broken. Having said this he took the car. I later informed the service advisor about this he mentioned that he would check and come back. He didnt. Later when I followed up with the customer service rep, I was told that the driver was not at fault and that I would need to replace the entire part. A day later when I again followed up with the service advisor I was told that it would cost me INR 28, 000 to replace the box since they couldnt replace only the latch and that it wasnt their fault that the latch was broken.
Later he called me back and told me that I would need to replace a few service parts and the indicative bill was INR 50000. He also mentioned that this would be in addition to the 18000 for the interval service. He also tried to tell me to change the brake discs which would cost about INR 15K. I informed him that I had changed the discs roughly 10 months ago and the car wasnt used for more than 10K he immediately changed his approach and told me that the discs were fine. He never mentioned anything about the storage box.
Naturally I was upset and I asked them to return the car without any service which he agreed to immediately. He wasnt even interested in hearing what I had to say. I escalated this to the assistant manager but there was no use.
What upset me was that. I am being made to pay for something which was not my fault. The driver broke the coin box during his inspection and why am I supposed to pay for this. Secondly the service advisor was unapologetic. He sounded like he was doing me a favour by servicing my car. Lastly I had to follow up with the customer service rep multiple times before my car was delivered.
I wish to take this up with Skoda service India and report this issue:
My interval service is not done.
No clear resolution on the coin box issue
No clear explanation of why I have to swap parts for INR 50000
Poor customer service from the service advisor Mr. Satish Was this information helpful? | 
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