Happyfares.in — Not able to change the flight even flight was postponed for more than 2 hours

Address: Travelogy TRAVELOGY INDIA, A4, LEVEL 1, KRINE VISTA, ANAND NAGAR BYE LANE 3, GS ROAD, GUWAHATI. ASSAM. INDIA. PINCODE - 781005

Website: www.happyfares.in

I booked a flight through Happyfares, in between Delhi to Mumbai dated 30 th oct.
Flight was postponed by Spicejet by 220 minutes, I was not offered alternate flight through Happyfares as they bypassed the rules of alternate flight.
They booked the flight in group and changed the passenger details after flight reschedule without prior update.

REF NO AIRLINE PNR AIRLINE ITINERARY TRAVEL DATE BOOKING DATE PASSENGER NAME GROSS PENALTY ACTION
HBB725SN RGGHKN SpiceJet-Deal Fare DEL- BOM 30/10/2022 04/10/2022 11:09:28 Nakul/Gupta 7, 050.00