I purchased a Harman Kardon Aura Plus from Amazon on 19th May, it went faulty after not even a month. After contacting Harman customer service i was told to visit my nearest service center in Kolkata which happens to be QDIGI services Ltd, in Park street. The service center guy took a look at my speaker and acknowledged that there is a sound crack issue with the unit and tells me that it will get repaired within 20 days. I submit the speaker to them on 23rd June hoping to get it back by 20th july. I call them after a month on roughly 15th july and they say that replacement part is not available and they can't give me an ETA regarding how long it will take to get it repaired. its now close to one and a half month and still i don't know when it will get repaired or if even it will get repaired or not. i have called harman's toll free number twice and each time they make an excuse saying the replacement part is coming from outside India and will take time but they don't provide me with a time frame. Service center guys don't even pick up my call half the time and they also can't give me any time as to when i will get back my product. I want hard proof of the fact that the replacement part is truly being shipped because as it stands right now it feels almost as if parts are not available for the product and i am being made to sit around like a duck while Harman tries to source the replacement part needed. I didn't buy the product to make it sit in the service center for months without using it. It went bad within a month which greatly speaks of Harman's quality which i thought to be outstanding! dear Lord. Truly speaking i am just one foot away from taking it to the consumer court. To make things clear i really need two things answered.
1 - if the replacement part is being shipped then show me some proof of that so i can assure myself,
2- if replacement parts are not available then give me a replacement or a refund ( i wouldn't even mind at this point to receive the bluetooth only aura studio 2)
My job no (given by service center) - WB-C[protected]
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