[Resolved] Harman India — harman, jbl not replacing their product even within warranty

R

Ranjan6135

Address:

160031

Case no. - ch-e[protected] its been more than a month i am following up with harman, jbl for replacement of my infinity glide 500 headphones, which stopped working within 3 montjs of puchase. They say they will call back but no one does. Suvh a harassment it is. They simply say the product is out of stock and they wont be able to say when will it be restocked. Such a low level, pathatic services harman, jbl has. I will never recomment this to anyone ever. Even a half star is too much for them. I have never seen such disgusting customer care services ever in anyother brand. I will never purchase anythinh from jbl ever again.

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Aug 10, 2020

Complaint marked as Resolved

After 6 months, I have finally received the product and my complaint has been resolved. But there was no follow ups from Harman India's side at all even a single time. Six months is way too long I had purchased a new product of some other company by then. Also, the product was delivered just a random day without confirming the address or without any prior notice or intimation. If the address would have changed then there would have been no chance of we getting our product. The customer care services of JBL Harman India is pathetic. I will never purchase any product from them ever!!

Harman India customer support has been notified about the posted complaint.

Feb 11, 2020

Updated by Ranjan6135 Repeated calls and Chats... they simply say no stock yet. We will update you and then nothing. NO action has been taken even after complaining here.

Feb 23, 2020

Updated by Ranjan6135 4th Dec 2020 to 24th Feb 2020 but no update from JBL yet. Almost 3 months its been but JBL Haman is unable to solve the issue.

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R

Ranjan6135

4th Dec 2019 to 24th Feb 2020 but no update from JBL yet. Almost 3 months its been but JBL Haman is unable to solve the issue.

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R

Ranjan6135

After 6 months, I have finally received the product and my complaint has been resolved. But there was no follow ups from Harman India's side at all even a single time. Six months is way too long I had purchased a new product of some other company by then. Also, the product was delivered just a random day without confirming the address or without any prior notice or intimation. If the address would have changed then there would have been no chance of we getting our product. The customer care services of JBL Harman India is pathetic. I will never purchase any product from them ever!!

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