[Resolved]  Harman India — jbl flip 3- stealth edition

Address: Block Road, Nagra, Ballia, Uttar Pradesh, 221711

Hi,
I have ordered jbl flip 3 - stealth edition through in. Jbl.com.
Product is ordered and confirmed by jbl on 23rd oct, payment method was upi, money has been deducted from my bank account and the promise delivery period was 5-7 business days. But, now:

I) after 9 days of order placing, still theproduct is no shipped by seller. Tracking id assigned 6 days back, but the still the order is under process.

Ii) several times call has been made to jbl ([protected]) customer care and unable to get any satisfactory reply except "wait... It will be shipping soon".

Iii) talked twice with floor manager, on 29/10/19 with mr. Venkat and on 30/10/19 with mr. Sameer. Both of them assure that the email has been sent to warehouse and the product will be delivered within 2 days. Unfortunately nothing happened in reality. (One important issue that in both cases, the call was put on hold for more than 25 minutes)

Iv) while tracking though assigned logistic partner (Delhivery.com), the status was showing as :
A) shipment listed : 24 oct-2019
B) not picked up - 28-oct-2019 (Since shipment is not received from seller)
* this clearly shows that jbl listed the shipment but never handed over the product to logistic partner

Totally frustrated with entire matter. Need to know the exact date of delivery and the cause of delay.
Its 1st november 2019 now and there is no update from jbl.

Providing the details of product:
Order id: jb-in00274367
Order date: 23/10/2019
Tracking id:[protected] through delhivery (Last update: 28/10/2019- shipment not received from shipper)

Partha nandy, ph: (0) [protected] e mail : [protected]@yahoo.com