[Resolved] Harman India — Very bad customer support / fraud

Arpitt

from Allahabad, Uttar Pradesh

Oct 15, 2016

Address: Thane, Maharashtra, 400607

Website: Www.harman.in

I bought the jbl bluetooth speaker "flip 3" from PAYTM on 10th of january 2016 and since then the product was working fine till one day at August end it's voice started vibrating and i came to know that it is not working fine.
I contacted the jbl support that is "harman india" around 5th of September and till then it is now 15th Octobet and i don't know where is my product and when it will be delivered back to me.
Aftet i mailed them my invoice copy they asked me to courier the product at some address in Delhi and this was nowhere mentioned while i purchased the product that i will have to courier it to delhi for some issue and that i will have to pay for courier charges. It is clearly mentioned in their policy that jbl will pay for courier charges if there is any issue in the product.
Then i said i won't be able to send it to delhi then they gave me an address of mumbai. I then couriered the product to mumbai address and i paid for the courier amount which harman india said they will pay but there is no communication from them after the product reached their service centre. Once the courier was received by them by a guy named "sahil" there was no communication from harman india about confirmation of receiving. I only mailed them about confirmation of delivery.
Post that as per their policy of taking "14 working days" which Excludes weekends. The product should have been delivered to me by yesterday but when i mailed them for asking the status of my product on 12th October they only replied yesterday and that too after my continous follow up.
And then they asked for invoice copy so that they can send back the product. But
I already sent the invoice copy previously. When i asked about the status of my speaker they gave me a support no. Which no one is picking. That means they don't know if my speaker is working fine and are just sending it to me.
I am fed up of this procedure and I DON'T WANT THEIR WASTE PRODUCT BACK. I want my money back now because i don't trust harman or jbl. I want the price of speaker that i paid along with the courier charges that are Rs. 8588 and Rs. 312 respectively. I have been mentally harassed by the harman customer support. As a proof i am attaching all of the mail conversations.
I believe i will get justice.

Thanks & Regards
Arpit Arora

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Sep 30, 2018

Complaint marked as Resolved

The company gave me a new speaker

Harman India customer support has been notified about the posted complaint.

Oct 15, 2016

Updated by Arpitt I bought the jbl bluetooth speaker "flip 3" from amazon on 10th of january 2016 and since then the product was working fine till one day at August end it's voice started vibrating and i came to know that it is not working fine.
I contacted the jbl support that is "harman india" around 5th of September and till then it is now 15th October and i don't know where is my product and when it will be delivered back to me.
After i mailed them my invoice copy they asked me to courier the product at some address in Delhi and this was nowhere mentioned while i purchased the product that i will have to courier it to "Delhi" for some issue. And that too at my cost. After requesting that i won't be able to send the product to Delhi so tell me a service centre address that is present in thane, they then sent me a Mumbai address where i couriered my speaker.
After they received the courier they did't even confirmed, i got to know about the confirmation from the courier vendor. Since then it is 15th October now and i have not received the speaker and i even did't got any update if the speaker is even working fine or not. It was only after i mailed them asking about the status of my speaker on 12th October, they replied back yesterday and that too after my continous follow up. Then also they did not updated me about the status of my speaker and said that they want my invoice copy which i already mailed to them before. Then they provided a customer service centre no. which no one is picking up.
I don't want their waste product now and i want my money back, that includes the speaker amount and the courier amount and that is Rs. 8588 and Rs. 312 respectively. I have been mentally harassed by the "harman india" customer support and service centre and i don't want to associate myself with them or their product any more. I won't settle for any other solution because i have lost faith in them.
I am attaching as a proof the communication mails. I believe that i will get full justice.

Nov 21, 2016

Updated by Arpitt Hi,

I have got a new unit from jbl and till now it is working fine. But as i mentioned i want the refund, i don't know why they sent me a new unit?

Thanks & Regards
Arpit Arora