Harman India — warranty claim :harman india - # service

Sachin Sarwa

from Khandwa, Madhya Pradesh

Dec 23, 2019

Address: Opposite shiv temple , main road kansabel ,jashpur, 496223

I have bought jbl t110 earphone from paytm mall, it was delivered on 17th september and within one month it starts working bad 1st sounds were disturbing, then it's one side has stopped working.
On mid december i called to customer support (Herman india) about the problem and it was asked me to courior it on some address in gurgaon but dur to some reason i was not unable to do it.
On 9th of dec i again claimed warrenty, a pickup service was supposed to be arranged in 24-48 hours. And it was being cancelled due to non serviceable location on 10thdec but when i called for a follow up on 12th dec this was not informed to me. It came to my knowledge when i called again on 14th dec. And again a pick up service was promised in next 24 48 hour and again i havnt received any msg, call or mail from them, so it was told to me that it was again escalated to higher authority on 16th dec.
From 16th dec i have called them on 18, 19, 20, 21 and today and i have received same rply from them everytime a call that you have to wait 24-48 hours, you will get a call but i havnt received any of their call, msg or mail yet. My case havnt taken a baby step.
Today again they asked more time to pickup. I asked them if they can't pickup, courior service is available here i can do it, but their rply was again the same to wait. I have their recording.
I am leaving this location in next 72 hour and i can't travel with half working earphone. I'm attaching my earphone pic (No physical damage).

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Harman India customer support has been notified about the posted complaint.

Dec 25, 2019

Updated by Sachin Sarwa In last 3-4 calls, i have asked them to arrange a phone call from their senior authority, and they had given garrenttee for call in 24 hours but they failed to do it too every time.
And i havn't got any calls yet from pickup department. I have informed many time that i am going leave my current location but they took it lightly and in today morning they are informing me that they can't the location and for pickup you hav wait.

Jan 21, 2020

Updated by Sachin Sarwa Sir, haven't received my earphone yet. Every support adviser is continuously telling me lies, false hope of different kind. One says you will receive it in next 7 days, one says your request is cancelled due to incomplete info. But i have give the before 10 days to them, after cancelling to one said you product will get dispatched today.
Another on the same day says it was cancelled yesterday. 6 time they have guaranteed that they will call me, but i havnt received any of their call.

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Comments

Ranjan6135

Feb 3, 2020

They same thing they are doing with me too. There is no use of their customer care. They arr giving me false hope from past one month that the replacement model will be restocked and shipped but nothing as such happened so far. They are highly rude and not taking any responsibility.