| Address: Thane, Maharashtra, 401107 |
Dears,
i am an NRI and went to HDFC BANK to open a locker instead the guy ritesh jain ritesh.[protected]@hdfcbank.com told me that they cant give me a locker unless i have a FD with them i told him i don't have that much saving than he told me that i have to pay 15, 000 PM and get the FD and said i can withdraw it any time i thought it to be a recurring deposit and signed the documents without actually reading it (some documents i sent to him by mail), since they mentioned my oversees address i received the policy after the grace period and i was shocked to see that its and endowment policy, by that time i had already paid 6 installments, i stopped paying further installments and than after 2 years i though i will withdraw the money and called them up but to my again shock the customer service people (as the financial consultant stopped answering my phone calls and responding to my mails)told me that i will not get any refund since the policy has not been paid for a minimum period of 2 years i did not wanted to lose my 90, 000 and hence when i went to India i spoke to the branch manager and explain to him the case he introduce me to another lady (since the original financial consultant ritesh jain on new year vacation to Malaysia) name [protected]@hdfclife.com she told me to pay the arrears so that i can recover all the money i paid them 334, 000 as an arrears + the policy revival fees.
now when i am asking for the refund they are saying i will get 150, 000 or even less (now [protected]@hdfclife also not responding to mails and calls) and even the [protected]@hdfclife.com, [protected]@hdfclife.com and [protected]@hdfclife.com are not responding please advise how can they do this and even when i read the policy i was surprised to see that my sum assured mentioned is 834, 000, how can i pay them 12, 60, 0000 and after 10 years take 834, 000 how IRDA approves such policy, is there a remedy available to the customer for such lairs.
i am in deep shock and need help
HDFC Life customer support has been notified about the posted complaint.
![Institute of Banking Personnel Selection [IBPS]](/thumb.php?bname=1&src=institute-of-banking-personnel-selection-ibps.gif&wmax=182&hmax=300&quality=90&nocrop=1)
Request you to raise your issue at [protected]@hdfcbank.com along with your contact details, caller details, no. on which call was received and your exact issue. Please mention Ref ID:TTU[protected] in the subject line for me to track your mail and assist you better. -
-Bejoy
HDFC Bank Assistance