Claimed

I-ON Complaints & Reviews

1.6
Updated: Oct 11, 2022
Complaints 283
Resolved
77
Unresolved
206
Contacts

File a complaint to I-ON

Having problems with I-ON?

File a complaint and get it resolved by I-ON customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

I-ON reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
rajesh lodhi
Oct 20, 2020
Report
Copy

Internet not available / Los Red light blink

Address: SS2 Room no. 323 sector 8 kopar khairane navi mumbai 400709

Internet is not available last 20 minute, LOS option red is blinking continuously, I also try it switch off then on the switch but still its not working and internet is not available ....
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Dmogal
from Powai, Maharashtra
Oct 15, 2020
Report
Copy

No WIFI network

Address: I-ON Fibre Mumbai

We got a new wifi connection from I-ON Fibre in December 2019. From March 2020 till date we have no WiFi connection. I have paid for Rs15000/- for a full year subscription valid till Jan 2021.
I have called the company repeated and complained but no one has bothered to resolve my issue since months.
I want a refund...
Helpful
Found this helpful?
Write a comment
Report
Copy
D
Deepak_r33
from Mumbai, Maharashtra
Oct 13, 2020
Report
Copy

No one visiting to check issue in connectivity

Address: Khopoli, Maharashtra

Been submitting complaints on their portal but the local guy just closes it without addressing it....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Advyiet Karpe
from Mumbai, Maharashtra
Oct 8, 2020
Report
Copy

I'd activation

Address: Navi mumbai

Pathetic, horrible customer service, treat u like lunatic, no response from local ion service station for id activation... Complaint close without any information......
Helpful
Found this helpful?
Write a comment
Report
Copy
B
Bhaumik Bhandari
Oct 8, 2020
Report
Copy

wi-fi router, not working always showing no internet

Address: Meri Torana Hospital Rasbihari Link Road 12 Dhanodaya Soc

Not working always showing no internet issue or plzz remove our connection plzz solve this problem 😠...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
Vaishnavi Mahadik
Oct 3, 2020
Report
Copy

I did payment last week still my service is deactivated

Address: JN_3 SECTOR-9,BUILDING NO-9,ROOM NO-9, SAPTAGIRI APARTMENT,ABOVE VAIBHAV LAXMI HOTEL,VASHI NAVI MUMBAI-400703

I did payment last week .My service is deactivated.Please check...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sayed zahur
Sep 29, 2020
Report
Copy

No service

Address: Khori galli latur

No service at home..
I am many call
But no answer
Please hepl me sir
For new connection...
Helpful
Found this helpful?
Write a comment
Report
Copy
P
Pdmvti
Sep 28, 2020
Report
Copy

Network issue

The wifi is connected to the devices but we are enable to utilise the network.
We have also tried to fix it by switching it off and on but it's not getting fix....
Helpful
Found this helpful?
Write a comment
Report
Copy
M
mayuresh sawant
Sep 13, 2020
Report
Copy

Net down frequently and no one addressing

Hi,
My userid is "kmss81".

My net is down on 10th September and no one yet addressed the issue after contacting ion office through phone plus personal. They always giving false promises.

Service of i-on is very pathetic and bad in Nerul Navi Mumbai....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Ankur Kelkar
Sep 10, 2020
Report
Copy

complaining about speed issue

Address: Miraroad East

Hello,
This is ankur kelkar. My user id number is si_ankur204. I am facing internet speed issue in every 2-3days. After 4 to 5 times calling to provider i'm getting response and they are taking so much time like full day for fix the problem. I am doing work from home and thats why i have taken this plan i. E. 50mbps for 6 months. But for this issue its affected on my work and i faced salary cut for a day because of this.
So,...
Helpful
Found this helpful?
Write a comment
Report
Copy
Address: Navi mumbai

Im highly disappointed with I-on as i find this is the most ### ISP in india. Being a Sme CUSTOMER, they cannot provide its CUSTOMERs basic uptime service and to top it off, they dont have working CUSTOMER care numbers. Stupid ION and its service. Highly regret spending on annual plans with it. Negative rating from my side....
Helpful
Found this helpful?
Write a comment
Report
Copy
H
harish doshi
Sep 2, 2020
Report
Copy

No Connection - No Reply - No Refund

Address: Ghatkopar East Mumbai

I have taken a NEW Broadband WIFI Connection on 28 Aug 2020 but till date Iam not able to use WIFI and I have made payment for a year subcription.
I have asked for REFUND but No Reply and No Solution to Disconnection. I have made several complaints on Phone and Email but not received any answer till date....
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Arifa Shaikh
Aug 30, 2020
Report
Copy

Bad staff service

Irresponsible staff members even does not answer any call poor service...
Also my net has been shut from last 20 days no response given by service provider... And even when staff members receive call they argue with us and mostly they does not even received call...
Delay in solving queries very poor service
I m completely dissatisfied with services u should take care of Mumbra branch properly... staff members are pathetic......
Helpful
Found this helpful?
Write a comment
Report
Copy
A
ankitkss
Aug 30, 2020
Report
Copy

Slow internet

My internet is struggling to get me 2 mbps, however they are charging me for 60mbps. No other devices connected to wifi. On my single device i am getting 2mbps speed that's it. Raised multiple requests but no resolution nor any response on that. Request closed without any communication. My id is ankit_94. Please look into this issue.

Regards,
Ankit...
Helpful
Found this helpful?
Write a comment
Report
Copy
H
Hemant 1483
Aug 26, 2020
Report
Copy

Internet connection

My user name is nbc_hemant1983 and I am using ION since 2 years almost.
All seems well before the Corona pendamic started.
After this I have raised at least 20 complaints so far and the response and the time required to resolve the issue is pathetic.
You can only raise complaints through the App. There is not a single phone number that is available to complaint. Even the phone numbers given on the sites are not working...
Helpful
Found this helpful?
Write a comment
Report
Copy
Address: https://customer.i-on.in

This is might be India's worst service provider. I-on internet disconnected very frequent with no reason, customer care person tooks ample of time to resolve a complaint such as power On, plugged or unplugged error, restart of modem irrespective of distance between office and customer (within 100 meter). Lodge a complaint on 25.08.2020 at 11.00 Am with ticket no. TKT3903185, for no internet from 24.08.2020 at 20.30 pm onwards. The reason...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
abhishek addu
from Mumbai, Maharashtra
Aug 25, 2020
Report
Copy

Internet is not working

First of all frequently connection issue and they close the ticket without my knowledge.
The customer care never receive the call and does not respond. Experience the worst service ever.kindly resolve the issue asap....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Shaikh Naved
Aug 22, 2020
Report
Copy

My internet is not working working properly.

Address: D-Vois communication pvt ltd KHR house 11/1 palace road bangalore 560052

Hi Team,

I have yearly subscription since from last 2 months internet is not working properly and though i have 10mbps speed package i am only getting 2-3mbps.
Which is unethical and i am raising this in consumer forum as cheating grievances on public by giving false commitment
And even after raising so many compliant no one come to check and to resolve the issue.
If you guys dont give proper service...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
SagarDonga
Aug 17, 2020
Report
Copy

Internet has not started since last 2 weeks

Hi sir,

I need to start my internet today and do anything. My wasted money should be added to my next month

My Register mobile no: [protected]

Regards
Sagar Dongare
[protected]...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
abhirup706
Aug 15, 2020
Report
Copy

internet down and unresponsive customer care

My internet has been down since almost 10 days now, and i have been following up with the customer care person daily but the issue still has not been resolved. I asked the customer care executive to give me the contact information of local office, but they refused to do so. I also requested them to cancel my subscription and refund my amount but they have staright away refused the same. They are always ready with new excuses each day. Everyday...
Helpful
Found this helpful?
Write a comment
Report
Copy