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I-ON Complaints & Reviews

1.6
Updated: Oct 11, 2022
Complaints 283
Resolved
77
Unresolved
206
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I-ON reviews & complaints page 4

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Y
yogitawalekar
Aug 11, 2021
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Droppage in the network

Address: 14, Chandrama heights, Kale Nagar 3, Nasik

I have been using ION net from last 4-5 months. During July and early August I observed lot of bandwidth issue and network droppage.

I have been working from home and my kid also attends online classes not only for school but other activities as well. I also run my TV on wifi.

Please work on the mentioned issue asap else i need to look for other option. I cant afford the drop atleast in my office and school...
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A
Ananth4321
Aug 8, 2021
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Regarding refund of deposit

Address: Bangalore

ION BROADBAND is just a joke. I paid money for 6 months and took a broadband connection in banglore on the 24th of April 2021..at the time of installation the sales manager Mr Guna made a lot of commitments regarding their service.
Due to unavoidable reasons I had to shift to Mumbai on the 2nd of August 2021..I called up Mr Guna and asked him to collect the materials on the 30th of July 2021 which he did promptly..
He asked me...
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Lone_Ranger
Aug 5, 2021
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Internet not working from 4th aug 21 till date

Address: A 206, SHELTER PRIDE, SECTOR 11, PLOT NO 56/57, TALOJA PHASE 1, NAVI MUMBAI 410208

I have complaint about the LOS light is red but there is no revert from your end.
This what the service you provide to customer.
ION is a big company and if the company doesn't solve the problem and have power issue for more then 24 hrs then its a huge issue that the company is creating...
The company will extend the internet days for what the have not solved the problem....
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obsidian_glaze
Aug 1, 2021
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Website and app not working and nobody to pick up payment

Address: Kalamboli, Sector-11, Navi Mumbai

Nobody answers the calls or picks up payment despite booking an appointment. Also website and app are not working since two months...
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Laeeque hiroli
from Mumbai, Maharashtra
Jul 31, 2021
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Follow up - TkT5072333

Address: Mumbai

Location shifting ticket is pending from 15days.
After multiple follow up with customercare no progress.
Follow up - TkT5072333...
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D
Devdhan@2011
Jul 29, 2021
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WI fi not working

Wi fi not working since 2 days, showing LOS red light.
Please resolve the problem....
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J
jith peringathara
Jul 27, 2021
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Internet slackers is the best name for this company. at least work some time, idlers.

Address: Airoli, navi mumbai

Pathetic service, making this work from home miserable. I had to take leaves because of no internet. Is this for what I am charged monthly.I would never recomend anyone from now and I am switching to other service provider which is the only option left.

Current ticket is pending with them for 2 days, the status is showing as not started.

As a customer I feel cheated and mentally harassed....
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M
Manjiriz
Jul 22, 2021
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Fluctuating internet connection and very poor response on complaint

Address: Pune, Kothrud

I have raised complaints on 19th, 21st and 22nd for internet down or slow internet but no one attends complaint and get very poor response on customer care.
Another issue about availability of plans. every time planes get changed and become more costlier. I don't have option to chose less GB plan and end up paying more money...
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R
Reuben varghese
Jul 21, 2021
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Poor internet connection

Address: E v regency sec 11 plot 22 kalamboli navi mumbai

This boardband is completely useless. I am using this since past 1 year and throughtout this time period this boardband has proved me it is a total waste of money. Not a single day I got a good internet connection. Every other day I have net issue they never pick the call and always the net is in poor condition. Whenever other boardband will be available in my area I will throw this boardband connection out of my house....
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S lakshmikanth
Jul 21, 2021
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Disconnection

I have requested for disconnection on 02/07/2021 but till not returned the deposit amount. Even now not forwarded for disconnection. And Charging amount for another 11 days incorrectly from my bill date. I believe I need not to tell reason for Disconnection....
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V
Vishaljagdale23
Jul 19, 2021
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Internet not working did not get full speed

Address: SUNSHINE CHS BUILD NO -E-91 ROOM NO- 204, SECTOR 6

I newly take ion service I before ion give very good service but now it look like fake
I take 50 mbps package for 3 month I did not get full speed sometime it gives 2 mbps, 5 mbps even I try to contact with person who give us service even he not received call from last 5 days or ion application did not work they your no is not registered email is not registered...
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J
jyo2
Jul 18, 2021
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Shifting internet services

Address: Yelahanka bangalore

ION had not been shifting the internet services even after regular follow up and complaints. They say they are low in staff, and ignore people s complaints. They are not even checking if the modem can be shifted to the new house or not and delaying everyday. In the current pandemic situation, work from home has increased and due to not shifting of connection, i have lost almost a week s work.
Customer care professionals are not responsive,...
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R
Rushikesh Karande
Jul 16, 2021
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Net not working

Address: Nilkhant par A wing room no 403 vitawa thane 400605

Internet not work...
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Priyanka_912
Jul 13, 2021
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Refund

Address: A 901, galaxy nebula, sector 10, Kharghar Navi Mumbai

I was trying to renew my package on 12/7/2021, the amount was debited from my account but the package was not renewed.

I want my refund back. I have attached a screenshot also as a proof of my payment of Rs 1600....
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J
j3rry
Jul 13, 2021
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Loss

Address: Malad West , Rajanpada

Loss loss loss loss loss loss loss loss loss
I cant even listen to songs when its raining
Download speed : http://j3rry.live/Jldh2
D-VoiS is a category 'A' ISP and is one of the top 6 pure play Internet Service Providers in India
Its better to play on 2G data
Fix it asap or just sell vegetables...
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Ìrfäñ Sâýýéð
Jul 9, 2021
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Frequent Internet disconnection

Hi I-on team,

My details are as follows:
User is : sayyed_irfan
Mob No.: [protected]
Add: 107/A Barkat Complex behind Kandhari bldg Near Chand Nagar Kausa Mumbra Thane 400612

I have lots of issues with Ion broadband.

Starting from the customer service.
It's seems like no one is bothered about I-on customers.

Specially the service provider of Mumbra location.br...
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G
gopal354
Jul 8, 2021
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Internet speed very worst

Address: jakkampudi,vijayawada rural krishna dt,520012

I am from vijayawada(jakkampudi), we are using ION since 5 years but present internet speed is very slow means worst, we recharged for 30mbps plan but getting speed less than 10mbps even first day of recharge.
Please take a quick action...
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Rohit R.k.s
Jul 4, 2021
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Wifi is not working properly

Dear head office ion,
It is very disappointed that there is network problem in our since last 2 weeks i have regularly.
I talked with wifi person but they said that I will come after 2 hours and not came and everyday I called him but he is not receiving my call then I texted him but he seeing the message and not replying. If this happen again then there are 4 people who are using your wifi then they will not purchased your...
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Manoj Oswal
Jul 2, 2021
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Network issue in my area

Address: karjat

Dear head office ion,
It is very disappointed that there is network problem in our since last 2 weeks i have regularly contacted local office of ion employees they are not picking up my call as well as no communication there are provided please take serious action against them are they taking a free salary or you guys are give jobs to maintenance of service part, very very disappointing

my details are as follows br...
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Ksufi99
Jun 30, 2021
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Internet is not working from 2 days

Address: 206,arman complex, shibli nagar, Mumbra, thane

My Internet is suddenly not working for almost 2 days. No further progress till now....
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