[Resolved] Ibibo Group / Goibibo — cancellation of ggtqvr & d9m9wj

Hrishi2018

from Satana, Maharashtra

Aug 25, 2018

Address: Pune, Maharashtra, 411028

I want to cancel my flight tickets from kerela to kochi and back on 9th & 16th sep respectively. Got to know from your support desk that penalty will be 300 per person. This is not acceptable. You guys are looging your customers. Even if kochi airport is working in sep it does make any sense for me and my family to tour there. You guys are taking advantage of the situation. I will never again in my life book anything from goibibo

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Oct 2, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Aug 27, 2018

Ibibo Group / Goibibo Customer Care's response Hi Hrishi2018,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.

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Comments

170256

from Delhi, Delhi

Aug 28, 2018

I made payment at waveclues.com for rs. 232/= via my airtel money ac. to seiier payment ibibo web group, via id no.[protected] dt. 9/8/18 at 5.21 pm. waveclues they do not received my payment and they not delivred my order since 12 days . and airtel money says heir transaction successful to ibibo web group