Ibibo Group / Goibibo — Denying to refund hotel cancellation fee post check out

Address: Gurgaon, Haryana, 122018

Website: www.goibibo.com

Dear sir,

Sub: cheating & fraudism to not refund inr 5619 by goibibo & mirage hotel mumbai andheri kurla road
Booking id - htlfjfxbjk
On 24th march i had booked a hotel in mirage mumbai andheri east for 2 days from 25/03/2016 to 27/03/2016 i had prepaid entire money inr 11, 239 /- trusting goibibo as a service provider
I checked in at the hotel around 10 am, goibibo allotted a filthy room which was stinking; intercom was non operational ac was non operational; i lodged a complaint against mirage to goibibo but go ibibio had no answer ; i ordered food which was brought by some waiter who misbehaved while giving me pen & even i complained about it to goibibo & hotel authority but none of them take any action! Food was pathetic but more than that was concerned bout my safety ; so i decided to check out at 5pm ; i had called up goibibo as they were the one who had rated this hotel high so i choose & then i was trapped since i had already paid entire amount inr 11239 ; so i informed to goibibo & mirage hotel guys about check out but since i stayed only for few hours & so i requested hotel & go ibibo to return one day booking amount to which go ibibo & hotel guys immediateley agreed & finally one of goibibo floor manager named mr harshit spoke to shift manager & considering customer dissatisfaction promised me to atleast return one night cancellation money ; so i was fine & checked out at 5pm 25th april & trusted both parties ; on 26th morning i received a call from goibibo customer care executive mentioning mirage hotel who had committed to return one night cancellation fee is denying to do so
Since then i m following up as on date have not got any revert on the matter ; go ibibo & mirage knowing i am a woman both have been harassing me for days now ; it is goibibo who breached the trust after promising refund went back on their word & did not take any ownership & goibibo supporting his client & still promoting them & encouraging woman customers to book hotel mirage&goibibo have hidden my feedback about mirage hotel
I would seek justice on the matter& i neef my refund; i have recorded messages & documents to support my refund
Please help me!!
Yours sincerely
Moushmi parmanik