[Resolved] Ibibo Group / Goibibo — (ebook purchase) payment was taken but no product.

Anish Yezz Kumar

from Sivagiri, Tamil Nadu

Feb 18, 2019

Address: Thiruvananthapuram, Kerala

I'm writing to enquire about a product (Ebook) which i have just payed for using federal bank net-banking from ssbcrack shop online (Payubiz). But i didn't get the product till now. An amount of rs 65 was deducted from my federal bank account. And the site shows that the "the payment is not successful". And no further action was taken on my money. Will you please make that product available for me unless refund that amount to my account.

The screen shot of product description is attached below.

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Mar 23, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 19, 2019

Ibibo Group / Goibibo Customer Care's response Dear Anish Yezz Kumar,

Greetings from Goibibo.com

In reference to your concern, please be advised that Ibibogroup was parent company of payu (payment gateway), hence this transaction reflects under ibibogroup.

We at GOIBIBO can only check/action and trace transactions made under goibibo.com.

Please take this up with the relevant platform that you have used for payment.

Assuring you best of our services.

Regards,
Team Goibibo

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Comments

Federal Bank Customer Care

from Delhi, Delhi

Feb 18, 2019

Hi Anish,

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern and contact details at [protected]@federalbank.co.in with your ticket number (31031) in the subject line so that our team can assist you.