[Resolved] Ibibo Group / Goibibo — failed transaction and amount not refunded

sunmat70

from Tirur, Kerala

Dec 10, 2018

Address: Ernakulam, Kerala, 682309

I had booked for kochi duskathon marathon via online portal on 05 dec 18 and the payment was directed through ibibo, and rs 770/- was paid through ibibo vide reference no fn/shp/[protected]/[protected]/ibibo web private ltd through federal bank net transaction (Ref no s[protected]. However, the status is showing not booked and the organisers are telling me that the same has not been registered and the payment has not been received. If it is a failed transaction, please revert the payment to my bank on top priority.

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Jan 15, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2018

Ibibo Group / Goibibo Customer Care's response Dear sunmat70
Greetings from Goibibo.com

We were looking into your concern but have found that a few important details are missing. Please provide us with the following details: -
• Correct Email address.
• or number entered at the time of booking.

We await your response to get the matter checked at our end.
Regards,
Team Goibibo.

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Comments

Snapdeal.com Customer Care

from New Delhi, Delhi

Dec 11, 2018

Dear Customer(sunmat70),

We are sorry to hear about your experience. Your delight is very important to us. Kindly share your concern along with your contact details at [protected]@federalbank.co.in with your ticket number (25931) in the subject line so that our team can assist you.

Federal Bank Customer Care

from Delhi, Delhi

Dec 11, 2018