Submit a Complaint
Airlines
Ibibo Group / Goibibo

[Resolved]  Ibibo Group / Goibibo — Fake hotel booking

Website: goibibo.com

This is in reference to my booking id HTLYKWZSX7 which was booked on 14 Aug 15 for hotel room at Chandigarh. When we reached there the hotel staff told us that there is no such booking here . we have pgi entrance next morning, it was a like mental torcher to us . the hotel booking address was FABHOTEL SECTOR 17 sunbeam premium 22-B, udyog path, sector 22, Chandigarh 160022 . date for check in was 14th Nov 2015 & check out 15th Nov 2015. Vendor booking id [protected] . kindly revert back my money which was paid to you.
Was this information helpful?
No (0)
Yes (0)
Complaint marked as Resolved 
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified Support
Jan 02, 2016
Ibibo Group / Goibibo Customer Care's response Dear Mr. Kumar,

Greetings from Goibibo !! Regarding your query, we deeply regret for the inconvenience caused, as our team is looking into it on the priority basis kindly allow us time till Fri EOD to resolve it to the best of your satisfaction.

Feel free to reach us for any future queries or concerns.


Regards
Argho
GoCare Team
Verified Support
Jan 15, 2016
Ibibo Group / Goibibo Customer Care's response Dear Mr. Kumar,

Greetings from Goibibo !! Regarding your query, as our team is looking into it on the priority basis its taking a bit of time for us to investigate the case so kindly allow us time till Sun EOD to resolve it to the best of your satisfaction.

Feel free to reach us for any future queries or concerns.


Regards
Akshat
GoCare Team
Verified Support
Jan 19, 2016
Ibibo Group / Goibibo Customer Care's response Dear Mr. Kumar,

Greetings from Goibibo !! Regarding your query, Kindly be informed that the complete refund has already been processed.

Feel free to reach us for any future queries or concerns.


Regards
Argho
GoCare Team

Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN
[protected] [protected] [protected] capture 1182.00 SUCCESS [protected]:00:41 [protected]:00:41 NA
[protected] [protected] [protected] refund 1182.00 success [protected]:00:58 [protected]:01:25 75503726016007709731518
 
5 Comments

Related Ibibo Group / Goibibo reviews

[Resolved]Ibibo Group / Goibibo - Declining refund and compensation[Resolved]Ibibo Group / Goibibo - UPI payment deducted, flight booking failed. Refund not received[Resolved]Ibibo Group / Goibibo - Unable to reach out to customer service to cancel the flight tickets[Resolved]Ibibo Group / Goibibo - Refund flight still pending.[Resolved]Ibibo Group / Goibibo - Bus Cancelled but Refund not received
View all 5128 Ibibo Group / Goibibo Reviews

Comments

Dear Mr. Kumar,

Greetings from Goibibo !! Regarding your query, we deeply regret for the inconvenience caused, as our team is looking into it on the priority basis kindly allow us time till Fri EOD to resolve it to the best of your satisfaction.

Feel free to reach us for any future queries or concerns.


Regards
Akshat
GoCare Team
Reply
Dear Mr. Kumar,

Greetings from Goibibo !! Regarding your query, we deeply regret for the inconvenience caused, as our team is looking into it on the priority basis kindly allow us time till Fri EOD to resolve it to the best of your satisfaction.

Feel free to reach us for any future queries or concerns.


Regards
Akshat
GoCare Team
Reply
Kindly resolve my issue as soon as possible otherwise I will be compelled to take legal action against you.
Reply
This is the last time for negotiation i[censored] will not return my money in my concerned account I will go to consumer court.
Reply
Dear Mr. Kumar,

Greetings from Goibibo !! Regarding your query, hope your query was resolved to the best of your satisfaction and the refund was received by you.

We are closing this case as resolved.


Regards
Akshat
GoCare Team
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5128
    Pending
    0
    Resolved
    1769
    View all 5128 Ibibo Group / Goibibo reviews & complaints
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information

    New Member Registration

    The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.
      Complete registration     Skip this step and finish later  

    New Member Registration

    Already a Consumer Complaints member? Log in now
    •            
      or
      Register  

    New Member Registration

    A confirmation email was sent to "".
    To confirm your account, please click the link in the message.

    If you don't see the email in your Inbox, please check your Spam box.
      OK  

    User Login

    Not a member of Consumer Complaints? Register now.
    •            
      or
      Login   Forgot your password?
    Loading, please wait...


    Your password has been sent to the specified email address. Log in

    User Facebook Login

    GDPR