[Resolved] Ibibo Group / Goibibo — Fake promise goibibo

Rajat Bhagat

Jan 20, 2016

Address: Gurgaon, Haryana, 560038

Website: www.goibibo.com

I saw "The Camelot Resort" available on 13th Jan for dates 22-26 Jan. Goibibo asked for full payment in advance as only a few rooms were available & the payment was made throught net banking.

Booking was confirmed via email (booking id: HTL7BSSF2V) advising "No need to call us to reconfirm this booking"

I get a call post 17th Jan, with a shock that my booking is not confirmed as hotel is sold out & the representative asked for a day to confirm an alternate booking. Till today, I am following up with the customer service of Goibibo, but the only assurance I get "give us a day"

Transportation has been arranged for 22nd Jan, with no clue of where to go???

Shame on you guys. You do not deserve to be in the tourist marketplace arena.

Stop FOOLING your customers, you are nothing without them.

Was this information helpful?

No (0)

Yes (0)

Aug 9, 2021

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Related Ibibo Group / Goibibo reviews

View all 5127 Ibibo Group / Goibibo Reviews

Comments

Ibibo Group / Goibibo Customer Care

from New Delhi, Delhi

Jan 20, 2016

Verified Support

Hi Rajat,

Greetings from Goibibo !!

Kindly be advised that your query has been forwarded to the relevant team and they might get in touch with you at the earliest.

Regards
Akshat

Ibibo Group / Goibibo Customer Care

from New Delhi, Delhi

Jan 21, 2016

Verified Support

Hi Rajat,

Greetings from Goibibo !!

As checked and discussed your booking was altered and you are now booked for sheesha beach cottages, hope your query was resolved to the best of your satisfaction.

Regards
Akshat
GoCare Team