Ibibo Group / Goibibo — Flight tickets - cancellation

Address: Chennai, Tamil Nadu, 620026

Website: goibibo

Jul - 17 - 2016

Cancellation charges = loosing complete flight ticket cost, irrespective of how many days before the scheduled flight, you call up.

If you cancel flight tickets, complete payment made is lost, even without using the service. neither the terms and conditions states this nor the website gives you a clear idea of why there is this complete amount deduction.

Perhaps, the website states below

"ticket cancellation:
Cancellation of tickets can be done either by logging on the company account (online) or by calling on the customer care number toll free number (offline). to cancel the tickets online, users shall have to complete the following procedure :
Log onto www.goibibo.com.
Click on 24*7 customer support link and select 'buses'
Click"cancel your booking"and enter you gobus id available in you m-ticket and e-ticket
Click on cancel after checking your itinerary.
You need to enter verification code sent on your mobile to cancel you booking.
To cancel the tickets offline, call the customer care numbers [protected] /[protected].
Please note: cancellation charges levied by bus operator will be applicable at the time of cancellation. goibibo does not levy any cancellation charges on its own.
Cancellation charges are available on your ticket sent on your email id.
Partial cancellation of bus ticket is not available.
Reschedule of bus ticket is not available.
Refunds on ticket cancelled will be directly transferred to the respective account from which payment was made at the time of booking."

Note the last line - refunds are transferred back.

If the linked airways states this, its equally important that the information is passed to the customer.

Requested resolution - either call it out on websites that cancellation means amount lost, rather than having the customer care tell you. better off - have the refund made. every bus, rail service has a clean criteria listed for cancellation and they follow the refund process. making refund zero is no way acceptable