[Resolved] Ibibo Group / Goibibo — fraudulent booking after taking my money

vidyadharanev

from Bengaluru, Karnataka

Sep 20, 2018

Address: 560036

Website: www.goibibo.com

Hello,

I have done two bookings in the name of mr vidyadharan on goibibo on 12 september for the the sun siyam iru fushi resort, maldives from sep 24 to sep 28 for rs. 78227 (Booking no: htlcqxtv7y & htlydq5txs). I got the booking confirmation as well from goibibo. The e tickets are attached. The confirmations say - "your hotel booking is confirmed. No need to call us to reconfirm this booking. Your eticket is attached with the email sent to your email-id". Accordingly, i made my air ticket bookings for rs 44276. Attached my ticket invoice.

I received a mail from hotel saying the booking is cancelled. When i rechecked with the hotel, i was informed - "further to our tele-conversation, we regret to inform that the booking has been cancelled as the condition was not met by goibibo.com for this particular booking. We also have informed the goibibo.com of the cancellation."

I have called several times to report the same to goibibo customer support and have not got a proper response. They promised to get back but do not do so. I, inturn, call them back and they put me on hold. A lady has now called me threatened not to call back again.

They are dodging me and robbing me of my hard earned money. I am scared and the mental agony it has caused me is hurting me.

Request you to look into the issue and help me get me my hard money rs. 177553 (Rs. 122553 - towards my expenses (78227 + 44276) + rs 50000 - towards the pain and agony caused to me.)

Regards
Vidyadharan

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Oct 26, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Sep 22, 2018

Ibibo Group / Goibibo Customer Care's response Hi Vidyadharan E V,

Greetings from Goibibo.com.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that our management team is working on it and we will get back to you at the earliest

Assuring you best of our services.

Regards, Team Goibibo.

Verified Support

Sep 24, 2018

Ibibo Group / Goibibo Customer Care's response Hi Vidyadharan E V,

Greetings from Goibibo.com

We are sorry to read about the issue.Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that we have checked and found that our management team has worked and resolved your issue. Your booking has been confirmed.

Assuring you best of our services.

Regards, Team Goibibo.

Sep 24, 2018

Updated by vidyadharanev The complaint is NOT resolved. I had made the Booking for the all meal plan. Now I am told by the hotel that by booking is without meals. You have already charged me for the meals plan. Now I see that you post this message as resolved, despite me and the hotel communicating this issue to your management team. I would appreciate if this is dealt with integrity and honesty and NOT a fraud basis.

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Comments

Ashish Tiwari1988

from Mumbai, Maharashtra

Sep 21, 2018

My debited transaction no [protected]on pan india page but no any confirmation received of amount paid.

vidyadharanev

from Bengaluru, Karnataka

Sep 24, 2018

This complaint is NoT resolved. The booking I made was for all meal plan. The current booking made is just a pseudo booking without the meals . You have charged me for the meals and now not faking a booking but not providing it.

supervisor's reply, Apr 23, 2019

You receive no compensation:

Kindly introduce with the basics:-
https://www.consumercomplaints.in/jet-airways-cancelled-flight-without-a-notice-c2309276#c3412248