Ibibo Group / Goibibo — Goibibo fraud

Address: 411006

Website: www.goibibo.com

I had a horrible experience with goibibo theives, i was try to booked Airline ticket on 25 Jan 2016 .After selecting a flight and on payment screen system thier application stuck and the booking was not completed.Amiunt deducted from my cridt card and right away i raised a complaint to thier customer care and they confirmed me on email that booking wasnot made and amount will refund within 24-48 hrs .But in relaity no amount was refund post 48 hrs and i called goibibo and they said problem is from the bank, (which is impossible as i had already got a successfully paid message by the bank) i called the bank and they said it has been paid and they also gave me the proof which is the Payment Request Number.I again escalate message to Goibibo management team and they also said the same and i do some investigation at my end on 02 Feb 2016 and found 2 PNR number confirmed which is not made at the time of booking and Goibibo even not sent any confirmation email, when i escalated and advice the same to Goibibo management team they sent a conirmation email and not readt to pay refund .Even on their support team confirmation on email i made the same booking .

SERIOUSLY DOUBT THE CREDIBILITY OF GOIBIBO AND MOVING TO CONSUMER COURT WITH A CHEATING COMPLAINT.