[Resolved]  Ibibo Group / Goibibo — Hotel booking is confirmed but refused at hotel

Address: Mumbai City, Maharashtra, 400057

Website: goibibo.com

We have booked Ihop Sanjivani Resort on 26th Dec from Goibibo mobile app. We have received email that booking is confirmed. After reaching at hotel we came to know that our booking is not there. Hotel persons not confirmed the booking from there side still we have received Mail from goibibo that booking is confirmed. After several calls made to goibibo they have gave us choice of some cheap lodging after refusing that lodging from our side they have gave us option of The Square hotel which is so called three star hotel but it is very poor quality hotel no proper services. We have no choice to stay in that hotel all the good hotels were booked and also we have lost our one day for searching for hotels because of goibibo's Mistake. Its harassment which we have gone through because of goibibo. Now they are mailing us and asking us how was your stay at Ihop Sanjivani Resort. Now what to say.