[Resolved] Ibibo Group / Goibibo — Hotel booking messed up/not confirm

pramodsadhav

from Raipur, Chhattisgarh

Dec 31, 2015

Address: New Delhi, Delhi, 110019

Website: www.goibibo.com

Hi, I have booked hotel room with goibibo web site and found that it is auto booked and there is no confirmation from the hotel. Due to this mess up i have to suffer on my travel day. I have found that hotel room is not confirmed from hotel but it is confirmed from goibibo. I have tried contacting the goibibo customer care and they keep saying that we are trying to book. Due to this i have suffered a lot and in terms of money i have to pay double the amount which i need to spend. Due to there poor service and no confirmation we have suffered a lot. I want this complaint to be registered against the site and there support to reprimand them.

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Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Dec 31, 2015

Ibibo Group / Goibibo Customer Care's response Dear Sir/Madam

Greetings from Goibibo.com

We deeply regret for the inconvenience caused to you. Further we request you to please share the booking id with us so that we may check and action accordingly.

Thanks and Regards
Mayur
Gocare Team

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Comments

Ibibo Group / Goibibo Customer Care

from New Delhi, Delhi

Jan 31, 2016

Verified Support

Dear Sir/Madam

Greetings from Goibibo.com

As there is no revert from your end we hope your issue is resolved hence resolving the issue from our end.

Do let us know in case of any further assistance required.

Thanks and regards
Mayur
Gocare Team