Ibibo Group / Goibibo — Hotel check out time

Address: Hyderabad, Andhra Pradesh, 500053

Website: www.goibibo.com

Dear Team
I have booked flight+Hotel to bangalore from Hyderabad for my 4 family members for 2 days.
They have checked in to the hotel at night 12.30 15th Oct and they have the return flight to hyderabad on 16th Oct at 09.45pm.
Hotel members are asking my family to check out at 12.00 in the afternoon on 16th Oct.

I have booked the flight and hotel for 2 days and they are worried because my parents are old and they have first time visited to bangalore.
They cannot roam on bangalore till night.

I have paid 25.000 for 2 days and if their such policy about the hotel goibibo should tell prior to booking

Now when I called goibibo for help. Gulshan Kumar or Gulshan sharma from gurgoan he said hotel will have their own policy and we cannot do anything on this. Either pay extra money or do whatever you want.

We pay such a big amount and when we call for help they are demanding.

Please help me to resolve this or I am gonna sue GOIBIBO for this fraud.

We pay amount online because we believe everything is properly planned and maintained by the team but we get is rude reply after paying the amount

Goibibo request number https://support.goibibo.com/support/tickets/4528676

Mobile number [protected]

Looking out for help ASAP as my parents need to check out tomorrow.

Regards
Rahul