Ibibo Group / Goibibo — Hotel Reservation payment failed but amount Debited from Bank account

Hi Team,
I am writing this email in regards to the Booking reference HTLNJU9324.
On 27February21, I was trying to make a payment for Hotel booking amounting 3278₹.
The amount got debited from My account but the booking wasn’t made.
I tried calling Goibibo but there’s no option to speak to any customer support representative.
Also on their IVR there are two options one for existing booking and for new booking
I can’t see any help section on their application.
I made the payment through PHONPE and I tried to contact them, they have advised me to contact Goibibo because the payment was successfully processed from their end. It’s Goibibo who dint provide any booking details.
On their Goibibo application, now I cant find any booking history of payment failures. No where to write a complaint.
I am just frustrated that I am not able to contact a single person.
Can someone please help?