[Resolved] Ibibo Group / Goibibo — Irresponsible behaviour

ayush patni

from Chennai, Tamil Nadu

Feb 3, 2016

Address: Gurgaon, Haryana, 122018

Website: www.ibibo.com

I booked a hotel from goibibo app in chennai, The hotel name is Centre Point, the booking was paid but i was not allowed to check in the hotel.
When i called goibibo customer support number, i got the response very late, they said they resolve the issue in 45 minutes and get me a hotel booking. Dissapointedly i did not get any call for them further, when i called them back there was again no response. The worst part is that all this was happening at night 11 . Where i was totally helpless.
The booking id was HTLFWMRTAM.
On the date of 30 jan 2016.

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Aug 5, 2021

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

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Comments

Ibibo Group / Goibibo Customer Care

from New Delhi, Delhi

Feb 3, 2016

Verified Support

Dear Mr.Patni,

Greetings from Goibibo!!!

We regret the inconvenience caused in regards to your query against booking id HTLFWMRTAM

We regret to inform you that refund cannot be possible if hotel denied check in due to unmarried / unrelated couple which also mention in the voucher. Although as a special case we have checked with hotel but hotel denied for any refund.

Cancellation Policy
Non-Refundable if cancelled after Jan 30, 2016 10:00 AM or on No Show.

Fixed Cancel Charges: .

Most hotels do not allow unmarried / unrelated couples to check-in. This is at full discretion of the hotel management. No refund would be applicable in case the hotel denies check-in under such circumstances ..

Thanks and regards
Argho
Go Care Team