[Resolved] Ibibo Group / Goibibo — my refund is not accurate and I am not getting any support

Deepa073

from Mumbai, Maharashtra

Apr 22, 2019

Address: 400072

I had booked a flight from mumbai and delhi and then rescheduled it. Only the date was changed. During the reschedule, money was adjusted and the new flight was booked. That flight was cancelled. Goibibo returned the extra amount i paid for the new flight but is not giving me the money that was readjusted from the earlier flight. I have called them 6 times, mailed them more number of times but no feedback at all. I am completely disappointed.

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May 30, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear Deepa073,

Greetings from Goibibo.com

We are sorry to read about the issue.

Please accept our sincere apologies for the inconvenience caused.

We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to.

We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may connect with Goibibo ASAP to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

Verified Support

Apr 24, 2019

Ibibo Group / Goibibo Customer Care's response Dear Deepa073,

Greetings from Goibibo.com

We are resolving this complaint, as we have not heard from you after the details requested.

Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP:

Within India:[protected] /[protected]
Calling From Abroad: +91-[protected].

You may contact Goibibo anytime to assist you further.

Assuring you best of our services.

Regards,
Team Goibibo

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Comments

supervisor

Apr 22, 2019

To the anonymous author
residing at Maharashtra, India

It is not possible to understand such indeffinte text of anonymous by anyone.

Kindly introduce, if you need the exact action, not empty words:-

https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents use email:
aryan(at)vivaldi.net

supervisor

Apr 24, 2019

Anonymous employees of "Verified Support" Ibibo Group do not understand their own replies also.